What's going on with the xbox app I'm getting the we found your console but can't connect

Hi DON L, my name is Courtney and I would be happy to help.

I am very sorry that you are presenting this problem. I would like to know how long you have been presenting this problem and if you would be so kind as to offer me more details so that I can provide you with better help and perhaps a solution for this problem.

Do you receive any error code? I wait your answer!

Best regards,
Courtney.

I've been trying for 3 days to get the update and I also can't do it. I'm trying to play MW3 and it's not happening and now I'm starting to get real frustrated. Sounds the same as above, I can't connect to Xbox Live. I am going thru a router but we have
4 laptops and another Xbox console that are working with no problems. What's going on Xbox??

I just tried that. Still get error saying "We found your console, but can't connect. Try from a different Wi-Fi or cellular network."

Hi ,

We appreciate your patience waiting.

As promised, I've consulted our internal team about this and we would like to ask for clarification;

Can you please confirm what device you are using when you are experiencing this problem? Is it on a mobile phone(Android or iOS) or on PC/laptop?

If you are using an Android phone, may I know what is the OS version of your Android? Is it Android 10 or 11?

If you are using PC, may I know the version of your Xbox app and your gaming services? To check for the version, follow this steps; launch Xbox app>select profile picture > Settings > About.

We look forward to your response.

Sincerely,



Reynaldob

Microsoft Community Forum Moderator

We are using an iPhone. iOS 16.

Hi Gt529,

Thanks for getting back.

I am currently comunicating with our internal team about your concern. Please give us more time to properly investigate the problem. Rest assured, I will get back to you once I get the helpful information.

We appreciate your understanding.

Sincerely,





Microsoft Community Forum Moderator