What's going on with Microsoft store pre order of the life is strange Remastered game from...

Okay, I found the report you submitted. I admit I'm having a hard time understanding what you're describing here so pardon if I'm a little off base.

• You pre-ordered Life is Strange True Colors Ultimate Edition which comes with a copy of Life is Strange Remastered and Life is strange Before the Storm Remastered.
  
• It is now showing that you need Game Pass to play the game even though you purchased the ultimate Edition.
  

I believe this may be happening because Life is Strange True Colors is now on Game Pass. Both Remaster games are not sold separately in the Microsoft Store (when I checked, let me know if I'm wrong), but are maybe connected to True Colors as the "Base Game". If True colors is not downloaded maybe it's looking to launch/check for True Colors and when it doesn't find it, it finds that the game is available on Game Pass and Suggests Game Pass as a solution to the issue not knowing that you own it and just don't have it downloaded. It's my guess right now -- but with some more information we may be able to figure out the source of your issue.

Something to check if this is the case. Please go to True Colors in your Library, press the menu button and choose to manage the game. Can you check and let me know if the games are present as DLCs or additions? Is True Colors downloaded to your Console as well?

Thanks,

John

is this related to the dark pictures or dark images in my life is strange remastered games, since my tv set can't even do HDR10 so it should not be effecting my games, again my post the video clip shows what's going on in the game itself, but the screenshots taken from my Xbox one X and shared to my OneDrive doesn't show what I am seeing happening with the picture on my tv set itself, I was wondering if a system setting is effect the video game that didn't happen with my older versions of life is strange since it only seems to effect this one video game, again I think the game needs patches since there is no too much dark picture happening in before the storm remastered it only seems to be effect the first remastered list is strange 1 game, so that why I was wondering if its related to HDR and the fact my Xbox one x console can't do HDR on my TV set, or if it's just a problem with the unreal engine that that game makers used for this remastered game? my tv set is a 1080 LG 55' tv set, and the remastered life is strange 1 game is way too dark in a lot of parts of the video game? again the life is strange before the storm remastered game looks great, I just can't say the same for the other remastered video game.

To contact direct support you use the Xbox support site, then go to the contact us section and finally choose the issue, you will be offered with different forms of contact, don't choose community forums as you will be back here

Great, If factory reset doesn't work, contact direct support so they can check the information in your purchase, that would be the best option

Let me know once you have done the process, have a great day