What to do when you try and update your game but it keeps staying at zero and the...

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I'm sorry you're having trouble with Fortnite.

Try these steps.

Restart your console and router, check your internet connection, wired is preferred, and clear your console's cache. If that doesn't work, you can try pausing and resuming the update, or even performing a factory reset with the "keep games and apps" option as a last resort.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in response. I'm just a user trying to provide information and knowledge that may be useful to others. I'm not a Microsoft employee.

Kind regards, Tadeu

Hey ZeRO, that looks like the Virgin Superhub, correct? I know there are some known issues with that hub connecting and staying connected to LIVE, I'm afraid. What happens when you try power cycling your network hardware?

No, it won't stay as 100%.

If you want to keep your 100%, then don't update the game when the DLC comes out. But that also means you can't play the game online.

Hello,

What error are you getting when you attempt to do so?

Also to check your game pass is active correct?

Zero

Hi there,

one thing you can try is to 'Stay Offline' and then try Factory Reset on the console (Keeping Games and Apps installed) to see if that will fix the issue. Keep in mind that it will likely start to download and install the update again and might not allow
the option to Stay Offline afterwards if the update fails, since a Factory reset was initiated.

Let us know the results