What to do if multiplayer is disabled ?

Sofia Veitia · Jun 26, 2025 at 8:23 AM

Okay so I have been trying to use multiplayer in minecraft to play with my best friend and it hasn't been working. I have Playstation Plus and I've tried everything. At first it said that it was because I was using a child account, so I made sure my microsoft account's age was up to date and I wasn't a part of any microsoft family where I could have parental restrictions and still nothing. I made sure my Playstation Plus package included multiplayer play for minecraft and it did. I checked my Xbox account settings and every single setting allows for multiplayer play so I don't know what to do anymore. The error message just says "You can not play with friends or on LAN worlds because multiplayer is disabled." I inserted a picture that literally shows that my settings all allow for multiplayer play so I don't know what I'm doing wrong.

:)

Jonathan Deives

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you. I'm sorry for the problem you're having.

If you are having problems with Minecraft on Playstation, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

Kathy A.

Good day!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Microsoft Moderator

Kathy A.

Hello Deerisi,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We know how important it is for you to play Minecraft with friends and you were unable to because of the multiplayer issue. Let us check on this together and sort this out in timely manner.

Looking at the Mojang's support article, one of the most needed to enable in everyone's account when playing with friends is multiplayer. If you are part of Microsoft Family, please let your parent/s or guardian/s know that you will need multiplayer to be enable on your account and create and join clubs.

Steps are on this link: How to Manage Parental Consent, Family Settings and Realms/Multiplayer Access for a Child Account – Home (minecraft.net)

Increasing age only welcome you to possible issues in the future that could be related to purchase which we do not recommend.

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Christian Quinto

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Is this for Minecraft? If it is, it could have something to do with your privacy settings. Is your account a child account? if it is, then you must have an adult account change your settings to be able to allow multiplayer.

The adult must have his account logged in at the moment, and then he will see your profile and his, he must change the settings of your profile, in the case of the child.

In the privacy tab check that the options, "You can communicate outside of Xbox Live with voice & text" and Others can communicate with voice, text, or invites" are set to allow.

Also, check the Xbox One/Windows 10 Online Safety tab, and see if the ''You can join multiplayer games'' option is set to allow

https://support.xbox.com/en-PH/help/family-onli...

(The link is in English)

I hope this helps.

Best Regards,

Christian.

Kathy A.

Hello Carter Reid,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play Minecraft in multiplayer mode. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Let us isolate the issue by firs knowing what happen when you try to join a multiplayer game on Minecraft. Please provide us details about your issue:

Please provide a screenshot of the issue and conceal your personal information like gamertag, email address or full name.
Are you playing Minecraft on PC or Android or iOS or Xbox Console?
Have you tried connecting to different network? Will issue persist?

We found here support articles from the Mojang that could have troubleshot related to multiplayer, please check these links:

If you can change your Xbox account settings, then this multiplayer issue could be either related to Xbox NAT issue or else an in-game issue. We need to isolate this issue to ensure that you will be assisted with the right support. We can assist you with steps about account settings and provide you details however, if you have an in-game issue this is supported by Mojang while if this is related to network you can follow troubleshooting and contact ISP for further assistance.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

What to do if multiplayer is disabled ?