What to do about audio issues for Starfield cloud gaming?

Hello OofMeCloud,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are experiencing audio issue for Starfield during cloud gaming. Let us check and see on what we can do to help resolve your concern in a timely manner.

It appears that what you are experiencing is a bug or server issue of the game as some players are experiencing too. What we can do to help resolve the issue is reporting this to the game developer support so this can be further investigated. You may use the link below for your feedback.

• Starfield - Bethesda Support
  

We thank you for bringing this bringing this up and glad we are able to point to the right direction to help get to the bottom of this.



Sincerely,

Hi Rick Chroma,

Greetings!

Thank you for posting in Microsoft Community.

I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your Starfield: No audio on Xbox Cloud issue. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

Just to set your proper expectations on this, we do have experienced ongoing issues withing Starfield as well since this game has just been released and there are some bugs and fixes that still needs to undergo investigation as well and we are aware that all users are experiencing this kind of concerns too and since this had been working before and now it has been not working. Perhaps there are some in-game maintenance that is ongoing or this might be issues within the game itself. To reach out for some queries and concerns for Starfield you can refer to this link to get in-touch with Starfield Support in regards with audio issues: https://help.bethesda.net/#en/home/product/1218/category/287

Firstly, I would like to confirm if you are experiencing this issue only with Starfield or with other games as well. If the issue is only with Starfield, then it could be an issue with the game itself. However, if you are experiencing this issue with other games as well, then it could be an issue with your Mac or the Xbox cloud service.

To get started, I'd like to ask a few questions to better understand the problem that you're facing:

• Did you try to use New InPrivate Window on your browsers to see if there is some differences between the in-game audio?
  
• Since you are using Cloud Gaming, do the issue persist on all of your Cloud gaming games or is it just with Starfield?
  

To troubleshoot this issue, I would suggest you try the following steps:



1. Check the audio settings in the game: Make sure that the audio settings in the game are not muted or turned down. You can check this by going to the game settings and checking the audio options.

2. Check the audio settings on your Mac: Make sure that the audio settings on your Mac are not muted or turned down. You can check this by going to the System Preferences > Sound and checking the audio options.

3. Check the audio settings on the Xbox cloud service: Make sure that the audio settings on the Xbox cloud service are not muted or turned down. You can check this by going to the Xbox cloud service settings and checking the audio options.

4. Try using a different browser: Sometimes, the issue could be with the browser you are using. Try using a different browser and see if the issue persists.

5. Clear the cache and cookies: Clear the cache and cookies of the browser you are using and see if the issue persists.



Here is also specific troubleshooting's that you can try to check as well on Apple Cloud gaming issues since you are using a Mac Device : https://support.xbox.com/en-us/help/games-apps/cloud-gaming/troubleshoot-cloud-gaming-apple

Regards,



Microsoft Community Moderator

I feel your pain. I lost my whole game.. .2 weeks worth of play. Xbox has inferred that the issuebis the "cloud beta". I'm just wondering why Microsoft would initiate the cloud based save system during the release of Starfield. Everyone that has ever played a Bethesda game knows they are infamous in their own right for having game save issues.

I personally have quit Starfield and won't Plat any games that require cloud saves until (if they ever do) Xbox fixes the problem.

I feel your pain. I lost my whole game.. .2 weeks worth of play. Xbox has inferred that the issuebis the "cloud beta". I'm just wondering why Microsoft would initiate the cloud based save system during the release of Starfield. Everyone that has ever played a Bethesda game knows they are infamous in their own right for having game save issues.

I personally have quit Starfield and won't Plat any games that require cloud saves until (if they ever do) Xbox fixes the problem.

Oh, so is it lost forever? OMG. I was about to finish the Crimson Fleet questline. No way, I'm doing it again. I'll probably wait a couple of days, but if it's still gone, I'm done. I loved the game.

I was playing Starfield about an hour ago. And now it's unplayable or unlaunchable, at least on cloud gaming for me. So I'm going to assume that cloud gaming has crashed? Fortnite is the only one for me too.