what the **** xbox?

so my xbox was working fine with a wired connection, but one day i noticed the wireless wasn't so i started a chat to see what the problem might be, the rep had me do a factory reset which caused my xbox to stop connecting all together with wired or wireless....
now they want me to spend nearly enough for a new xbox to fix something they caused.

shouldn't i be entitled to even a small discount towards a new xbox one S if not a discount on the repair order itself since the steps they gave me to take is what caused it to stop connecting all together????

:)

 

What the @#$%

Whatever idiots are responsible for error 0x87e107f9 need to fix this **** right now.

 

What the?

Instructions on how to actually delete and then recover your XBOX 360 account is listed here:

support.xbox.com/.../gamer-profile.aspx

 

Actually I would just buy a new One if that's what I wanted. They're cheap enough.

 

How much does the repair cost?

 

OP doesn't provide enough information *before* the fact. For example, he says his Xbox was working fine, but that doesn't take into account the general condition of his system before he asked for help. Perhaps it was an older model; perhaps he wasn't taking
care of it and it was caked in dust; perhaps the machine was due to expire and it just stopped working... before the fact? There's no way a standard factory reset would adversely impact the solid state if the console was otherwise working "fine".

 

Hello Para Bellum, just so we're clear: I'm no Microsoft boffin and certainly in no position to make a 'scientic' explanation of your problem. For the most part, we're *all* just customers and sharing our thoughts or grievances in a public space. When you
said you performed a "factory reset", what did you mean by this? Powering down the console or unplugging it from the power socket and rebooting it? This is standard procedure for most problems, but the fact that your console didn't spring back to life suggests
there *may* have been a problem with the PSU. Have you checked the power cable?

Also, you didn't state how old your console was, and whether it was purchased new or otherwise. Nobody likes to get a raw deal, but consumer devices don't last forever - they inevitably break down. Finally, in your initial post you said everything was fine
until you noticed the wireless receiver wasn't working. Just out of curiosity: why would you choose to use wireless when wired is the optimal connection (unless you planned on moving the console and ethernet wasn't available)?

 

The controller alone is worth more than $25. You'd be a lot better off selling it "as-is" on eBay.