What the hell is going on with the Xbox app on PC?

Barna FerencBeres · Nov 26, 2021

Trying to play some games and the app seems completely broken. When I try to open it it loads forever on a white screen 5 minutes+ (edit: 10+ minutes and counting), then when it finally opens and I try to launch a game it instead opens something completely unrelated in the Microsoft store (I don't remember what it is, but some kind of generic app that's rated 1,9*).

I tried to log-out and log back in and I'm getting an error code and I can't log back in. I'm currently trying to restart Xbox on my PC to check what that error code is, but it's been over 5 minutes (edit: 10+ minutes and counting) and I'm still staring at a white screen.

I wanted to request web-chat for support, but even though it says they have 24/7 web chat I'm only getting an option to post here or to request a telephone callback.

When I requested the telephone callback the virtual agent says 'something went wrong on our end, we're working on it'. I can try again, but that does nothing.

I tried to update my xbox app through the microsoft store, but that crashes when I start looking for updates.

WHAT THE HELL IS GOING ON?!!

:)

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.

Check for updates on Windows Update, update everything including optional/additional updates.

1. Logout from Xbox app and Microsoft Store app

2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.

3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.

5. Restart your PC, log in to both apps and see if that solves the problem.

If the problem persists, perform an in-place upgrade.

https://answers.microsoft.com/en-us/windows/for...

Arkham99

Because the same problem has come up with other games that aren't EA Games I'd lean towards it being an XBOX Live Profile "authentication" that is somehow related to the latest DVD format that's being targeted for use in future platforms, just uneducated
speculation on my part, for what it's worth, try signing into XBOXLive AFTER the Main Menu appears, it works like a charm for Arkham City when the same problem came up in that game...

ShAid3R

lol. i've seen that message before playing GOW3...i just turned off my console and re started it again.

and for the booting part. yea, earlier i played a match. right after wave one we lost a guy. then on wave 11 we got a new player. wierd

A Blue Illusion

I've had the problem with the console freezing and forcing me to turn off / restart my console when I get killed in SP, or giving me the dirty disc error which is BS, my disc is spotless. It has been getting progressively worse (happening more and more frequently)
for me. I got that same message as you, OP, either last night or the night before, can't remember which but it was when playing SP. From what I've gleaned from other posts, it seems to be a problem with EA's servers (there's a big surprise) and something
about your profile being corrupted during syncing of data between the console and their servers. I guess they're supposed to be working on patching that as well, but don't really know much more than that.

Photonimus

Is this the gamertag you are trying to connect with?

I ask because you say you are still Gold, but the account you are posting with is not.

What the hell is going on with the Xbox app on PC?