what the ell

What the hell is wrong with you guys, your games freeze, you refuse to answer anyone's questions and you don't offer new games but once in a blue moon. You have taken any joy out of the jigsaw puzzles with your irresponsible actions or lack of actions.
The only time you respond will is if your taking money. What a pathetic bunch of losers. Get your act together and fix it so we all can enjoy it once again.

:)

 

Please...

Gee, you guys are awesome!!111 Ell oh ell

 

Breaking Bad Season 6 Update

I just finished a chat session with a "Microsoft Representative," it's clear that English was not her first language... Here's the transcript:



You are now chatting with 'Ellen'.

Ellen: Hello, thank you for contacting Xbox Customer Support. My name is Ellen. Please give me a moment to review your question.

Ellen: How may I help you?

you: I'm looking for any update on when Breaking Bad: Season 6 Ep. 3 will be available to Xbox Video Season Pass subscribers. This episode has been available to Amazon, iTunes, and other VOD subscribers since yesterday. Why is Microsoft's service lagging
so badly?

Ellen: I am sorry to hear that.

Ellen: No worries I will do my best here to resolve the issue today.

Ellen: I am checking for the Movie episodes for that.

Ellen: Click Here

Ellen: Please check the link above.

Ellen: Episode 6 was already available.,

you: yes, the first two episodes of the season are there, but the third episode is not

you: season 6

you: episode 3

you: it aired on AMC Sunday night.

Ellen: Oh, I see.

you:
forums.xbox.com/.../3144.aspx

you: lots of us are complaining about it

Ellen: I already checked our system with regards to the video.

Ellen: We would like to have you checked on this for the next 24 hours since we are already updating the episodes.

you: So you want me to wait until Wednesday?

Ellen: As much I would love you to have the episode however the system for the video is still updating for the said episode.

Ellen: If I can only provide it to you, I already did .

Ellen: However, it is our Video Department System that will take care with the update of that TV episode.

Ellen: And I already take note of that concern that you have today with the TV episode that you would like to have/.

you: Can I have a refund for the Breaking Bad Season Pass?

Ellen: May I please know when did you buy the content?

you: I purchased it on 7/24/2013 for 1200 Microsoft Points

Ellen: In order for me to resolve your issue you'll need to sign in with the Microsoft Account that is associated with your gamertag. If you need help finding the right Microsoft Account let me know.

To sign in, go here .

Ellen: I would like you to sign in to that link above.

Ellen: Let me know when you are sign in.

you: ok, I signed in

Ellen: Thank you.

Ellen: I will send a request here for the refund that you would like to have.

you: ok

Ellen: Our Senior Team are going to check on this and they are the one to contact you with the refund proces.s

you: sounds good

Ellen: We will be contacting you with your email address that we have in your file.

Ellen: And while we are waiting for the refund process to take, I would like you to check the episode 3 within 24 hours from now.

Ellen: Thanks for contacting Xbox customer support!

Ellen: Take care and have a great day always!

you: Ok, you too.

Ellen:

 

HI,

Have you seen this sticky? It may help:

Microsoft Jigsaw: A helpful FAQ and troubleshooting guide