What should i do when my minecoins code does not work when i purchased a minecoins gift...

with all due respect, I did not make a one-time purchase. I purchased three separate gift cards. each gift card is $19.99 and is good for 3500 Minecoins. Each gift card was rung up by the Target cashier separately and each gift card has it's own distinct "Download Code." again, we've done this multiple times in the past: i.e. bought separate Minecoin gift cards, each of the same value and Minecoin denomination and redeemed each gift card on my son's Microsoft/Xbox account. each time we redeem a gift card, I can go to our Order History and see each card and see each Minecoin amount as well as log into his Minecraft account to show all Minecoins redeemed. so again, with all due respect, these are not one-time purchases. I've seen others on this forum who've had the same issue.

Since this seems to be a Nintendo issue, there isn’t much we can do, but you may be able to find what you’re looking for at the

Nintendo Support site.

I hope my response was helpful.

How does this become a Nintendo issue when the only connection to them was to use their eShop to purchase minecoins that are not tied to the console but digital currency for the Minecraft game itself? When I purchased the minecoins for $24.99, it loaded
that balance to the Minecraft game. I was able to use those minecoins to purchase the Toystory mashup skins which are no longer showing up in my library. I know I purchased this skin because I have a saved world using it but now it has a padlock symbol on
my saved world as well as the remaining balance of minecoins is now 0.

Hello Azad,

Thanks for reaching out to the forums. We understand you have question on Minecoins. There is no way of gifting these from the Microsoft store. Personally have seen cards in retail stores for Minecoins. Your best option is to buy them a

gift card for amount you want to spend on Minecoins. Then the person you are buying the Minecoins for can purchase themselves.

Thanks,

Brad

hello i tried to redeen my minecoins too but it wouldnt work even though i got the right code on the gift card

Hi Troy,

Welcome to the Xbox forums. I'd be happy to try and help here.

So if I understand correctly, you are trying to add 10$ to your child's Microsoft Account to purchase Minecoins, is that correct? When exactly does that error occur?

I want to clarify that Minecoins are purchased in-game through the Minecraft Marketplace and are not purchasable through the Microsoft Store. You can only redeem codes for Minecoins in the Microsoft Store. What device does your child use to play Minecraft?
I'm not entirely sure what payment options they give you in-game when trying to purchase Minecoins but if you log in to a Microsoft Account when playing Minecraft, the purchases you make in-game are saved to the account.

I suggest following the steps on the following page for an alternative to add money to your child's account:

https://support.microsoft.com/en-my/help/4027024/microsoft-account-add-money-to-your-childs-account

I hope this helps!