What should I do if my partner’s Xbox came damaged?

Discus and support What should I do if my partner’s Xbox came damaged? in XBoX on Consoles to solve the problem; I got my partner an Xbox series X for Christmas through EE, and it’s still under warranty. The HDMI port on the Xbox was loose when we got it and after... Discussion in 'XBoX on Consoles' started by DarthVitiate1, Feb 26, 2025 at 5:33 PM.

  1. DarthVitiate1
    DarthVitiate1 Guest

    What should I do if my partner’s Xbox came damaged?


    I got my partner an Xbox series X for Christmas through EE, and it’s still under warranty. The HDMI port on the Xbox was loose when we got it and after using it for a month, the HDMI port stopped working together. Trying to get it repaired has proven difficult, since the warranty seemingly doesn’t cover damage, but since we didn’t damage it, I’m not sure how to get it repaired without paying a ridiculous amount of money for a console that’s barely been used. Any help would be appreciated.

    :)
     
    DarthVitiate1, Feb 26, 2025 at 5:33 PM
    #1
  2. Sodangidni Win User

    My code is damaged what should I do

    Hello, Tye P. I’m Arturo.

    I’m sorry to hear your code is damaged, however, I’ll be glad to provide some assistance with your inquiry today.

    If you purchased this code from a third party retailer like GameStop, Amazon, Walmart, etc. Microsoft recommends that you provide these details to them:

    Provide the proof of purchase, the serial number, and a picture of the damaged code.
    Note Please take a picture of the front and back of the card or take a picture of the receipt where the code is printed, so that support can verify the damage, as well.

    Reference link: https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

    In addition to that, you may check if your gift card has a customer service phone number on the back of the card. You may want to try calling the phone number there.
  3. Maytay Win User

    What should I do with original damaged wire?

    Ok, one more thing. The original was a high speed cable. My replacement is a " High speed hdmi cable with ethernet" is there and affect like a downgrade or an upgrade?
  4. [Farscape] Win User

    What should I do with original damaged wire?

    take to your local recycle center, son't let it end up in landfill.
  5. [Farscape] Win User

    What should I do with original damaged wire?

    makes no difference, digital signal is digital signal, the only thing i would not use is extremely cheap thin cables.
  6. Smwutches Win User

    What should I do if I damaged my Xbox one S Shell.

    You would have to send it in to Microsoft to be repaired.
Thema:

What should I do if my partner’s Xbox came damaged?

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