what r Microsoft doin about this ??After the September update, controller is disconnecting all ...

what r Microsoft doin about this ??After the September update, controller is disconnecting all the time!

HELP !!! XBOX One Controller (Day One) Randomly disconnects Randomly hesitates during a game its pi** me off

i cant play my xbox ffs all that money on xbox one !!!!!!!!



if i phone up Microsoft

will Microsoft send me a new Xbox One Wireless Controller for free ???



i buy a new Xbox One Wireless Controller will it work or not ?

:)

 

After the September update, controller is disconnecting all the time!

Microsoft keep asking what I'm most looking forward to at E3. My reply is a fix to the controller disconnect saga. Don't care about any games they have to announce, fix your *** console!

 

After the September update, controller is disconnecting all the time!

Talk about a slap in the face when i contacted support about this issue... as stated above, I have a day one console, and as such, have that special logo in the middle of it. I've purchased the microsoft complete plan for console when I bought it at the
microsoft store as well. This is about 3/4 of the way down the transcript - by this time I was EXTREMELY frustrated already...:

Leslie: at 6:02:53

Upon checking on your devices, the Xbox One is indeed registered right?

you: at 6:03:43

it should be... if myservice.xbox.com would work...

Leslie: at 6:05:10

Upon checking here, there is an extended warranty for the console but it does not cover the accessories.

Leslie: at 6:05:42

Having that said, you would need to buy a replacement controller, you can also try all the browsers you have this time okay?

you: at 6:07:40

What?! the controller that LITERALLY comes IN THE BOX with the console and the extended warranty plan I bought in the microsoft store is not covered???

Leslie: at 6:08:28

Microsoft Complete is an extended service plan that provides a total of three years of coverage for your Xbox console and Kinect sensor. Additionally, Microsoft Complete provides warranty coverage for two controllers.

Leslie: at 6:08:31

Get Microsoft Complete for Xbox One with Accidental Damage Coverage

Leslie: at 6:08:54

Please check the link sent above for more details for the coverage of Microsoft Complete for Xbox One.

you: at 6:08:58

but you just wrote "Microsoft Complete provides warranty coverage for two controllers."

you: at 6:09:21

Is there a phone number I can call for service?

you: at 6:09:27

Typing this is too frustrating

you: at 6:11:39

Please provide me with a phone number so I can directly speak to someone in person

Leslie: at 6:11:49

Let me try to set up a call alright?

Leslie: at 6:11:57

What is your best contact number please?

Leslie: at 6:13:23

Let me check if they are open this time.

Leslie: at 6:14:39

Oh by the way, I have this checked and raised.

you: at 6:14:55

if you give me the number, I will call at a later time. I'm running out of time right now

Leslie: at 6:14:58

We can actually have a replacement but this one's for the Standard controller.'

you: at 6:15:13

that's not acceptable

you: at 6:15:22

buying a day one console includes a special controller

you: at 6:15:38

and as such, I'd expect a day-one controller to be provided back

Leslie: at 6:15:43

Your Limited Edition controller is no longer available for in warranty replacement; however, I can offer to process an order to replace your controller with a standard Xbox One black controller. In addition, upon completion of your
order we will provide you with a $15 (in local currency) credit on your Xbox Live account.

you: at 6:15:50

please provide me with a number I can call at my convenience at a later time

Leslie: at 6:16:06

Here is our toll-free number 1(800)4MY-XBOX or 1(800)469-9269.

Leslie: at 6:16:14

Here's the operating hours:

Leslie: at 6:16:27

9:00 AM to 1:00 AM Eastern Standard Time Daily English

you: at 6:16:38

Thank you. have a good day.

Also, what the heck is EST daily english?

 

by the way i try everything. move xbox all over the house and take it to my m8s house turn network off still not workin

Xbox One Wireless Controller disconnects or can’t connect

support.xbox.com/.../wireless-controller-disconnects

and

Connect a wireless Xbox One controller to your console

support.xbox.com/.../connect-a-wireless-controller

I try everything.. and it doesn't work

 

Hey there JOHNNY AWES0ME!

Sorry to hear about the controller disconnect issue. I can definitely understand how frustrating that could be. I can assure you that the proper teams are currently investigating the issue. In the meantime, please check out this thread here and
give the helpful steps posted by Miss Diggz a try. We will be continuing to post any updates we have in that thread, feel free to post there as well. Thanks!