What kind of game is Microsoft playing?

These are unreasonable troubleshooting requirements and requests. But they did not work. Tried my tenants Xbox with my account and no problems same settings I have on my Xbox. On my Xbox with new account game freezes. This is crazy. I'm not trying anymore troubleshooting and I'm not calling anymore. Xbox better wake up and fix this issue. My money is important to me and I'm not taking this loss. I'd be happy if they fixed the problem but all I'm being told by support is to troubleshoot and if that doesn't work they hang up on me. Sorry Microsoft no one should ever accept being robbed. They know they can't fix the problem otherwise it wouldn't have taken 3 months to be this aggravated, disrespected by Xbox support. I can't take much longer being ignored by this company. They're support sits home answering calls but have no access to my account or the ability to offer a refund. They can try to avoid this and they think I'll forget. Never. For 3 months. A company worth 500 billion should never ignore they're customers especially when I asked for store credit back. Fix the [mod removed] problem Microsoft or my money back

Yes, community members can't refund the game, that's why I mentioned it before, but we can help with the experience, that's the point on the community forums.

I haven't requested a factory reset for any device, to test your profile in the game on a different console you only need to download the profile, don't know why you will factory reset and reinstall for that

To test a different profile on the same console you also don't need to factory reset, just create the second profile, it's free

Never said the network you have it's bad, but for sure it's not problem-free, and that's why is requested a different network, happens all the time, people prefer to believe the problem is the Xbox than the network and is the network more often than not

And yes any of those steps will fix the problem, I also explained that one before, this steps are to isolate the issue, so we can troubleshoot that instead of trying blind steps, you could probably be gaming by now

And yes, the issue can be fixed, but is necessary to isolate the issue, and then take the proper troubleshooting steps

Funny. Your not Xbox support only a community member. If Xbox support can't fix the problem and you have no authority to refund or go into my account to fix said problem why do these unreasonable and frankly stupid tests. If factory resetting and reinstalling the game does not fix it on my end and I have Verizon and an Ethernet cable to my console then any suggestions is a dumb attempt. You suggested using my cellphone service WiFi hotspot when there is no way that is better that Verizon and the cable. Suggested I use someone else's Xbox to factory reset and put my account. 3-4 hours for what. That won't fix the problem. They def need better people in the community. No way this issue can't be fixed.and if it can't give my money back

I hope you manage to solve your situation and that when the time comes you do try the steps suggested so it can happen

Not what I'm saying, but you mentioned why would you contact Activision, and I explain the why, but support never said that they won't help you, what they can't do is issue the refund as they fully delivered your purchase, Cod points, and you was able to spend them, but the problem you have is with the game not the cod points, you mentioned tht you can't use the skins and operators or weapons, and I explained that those are not Xbox purchases, as you did those in game directly to Activision, that's what I have explained and the why to contact Activision.

I can still try to help and if you contact support I'm sure they will still, but you haven't tried the options I have offered to isolate the problem