What is wrong with my Xbox One?

EnderLorddXx · Feb 5, 2017

Does Anyone know what's wrong with my Xbox? It's been a little over a month since Christmas and my siblings and I have gone over 440/500 Gigabytes of storage. Just recently, our Xbox has been freezing up and shutting off without us touching anything. I unplugged
it for 5-10 minutes last night, and it shut off on me This morning. If you have any suggestions, comment or contact me at *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Thanks,

EnderLorddoesXbox

:)

johnkaczin · Feb 5, 2017

What is wrong with my Xbox?

Today i went to play my xbox and when i turn it on all 4 quadrants on the controller stay lit up green,but the ones on the console don't light up at all,and the system won't start up.I played it 2 days ago with no problem.The power cord is lit up green when
i turn it on and i checked to make sure all the cables were still firmly in place.The center symbol on the power button is also lighting up green.I am at a loss as to what is wrong.

EXShadow Ninja · Feb 5, 2017

What is wrong with my xbox

try restarting your router and modem sounds like its a bit laggy

Internet Expert · Feb 5, 2017

Storage mainly fills up if everybody's been downloading full games on the console.

Randomly freezing and shutting off is possibly an issue related to:

- Poor ventilation (more info)

- Power supply issues (troubleshoot)

- Hardware failure (schedule a repair)

Mister Mascot

Hey there NightShadeZee,

It sounds like there is a bunch of different things going on, I'm assuming you've already tried to power cycle the console of course, but have you tried a

factory reset yet? You have the option to keep your games and apps, which we'd recommend. Try that and let us know how it goes. Keep in mind though, after the reset you'll need to re setup any home associations and sign into your account again.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Onyx Is Here

You are not sent a message as to what the issue was with the console. Usually, when Xbox gets your console in for repair they will send out a refurbished one to you to make sure you get one back quickly.

XBF Brad A

Hello Hemma,

Glad it is working for you and they were able to repair it. Unfortunately, from what I know of the repairs they don't say what they fixed. You can usually tell by what the issue was with the console. For example if getting E error codes they usually do offline
update. If wasn't powering on they will check the power supply in the console.

Hope that helps.

Thanks,

Brad

hemmafrun

Thanks for a good answer.

I've confirmed that it is my old Xbox that they repaired, checked the serial and it was the same.

So what MS do is that they repair it (hopefully) and dosn't say what is done?

Seems odd when a customer as I would like to know what the problem was in case I sell my Xbox one day.

XBF Brad A

Hello Hemmafrun,

When a repair is done they will first try and repair the console you send in. If they are able to then they will send that one back to you. If they are unable to repair it then they will send out a refurbished one. Unfortunately, they do not say what was
wrong with it.

Hope this helps understand it a little better.

Thanks,

Brad

What is wrong with my Xbox One?