What is the warranty on a controller that came with a console??

Discus and support What is the warranty on a controller that came with a console?? in XBoX on Consoles to solve the problem; I am the proud owner of the new Gears of War 4 Limited Edition Xbox One, I preordered it and received on release which was the 6th of October. My... Discussion in 'XBoX on Consoles' started by SlickNickM94, Nov 29, 2016.

  1. SlickNickM94
    SlickNickM94 Guest

    What is the warranty on a controller that came with a console??


    I am the proud owner of the new Gears of War 4 Limited Edition Xbox One, I preordered it and received on release which was the 6th of October. My problem is that the $75 controller that came with the console is experiencing some issues. It sticks to the
    right a little bit and in game sense in makes the character move which gets annoying. No I have only had the systems for 40+ days, a very short time and in that time nothing has occurred that woulda damaged the the controller. So my question is can there be
    some kind of way for me to get this replaced??? Thanks!!

    :)
     
    SlickNickM94, Nov 29, 2016
    #1
  2. Dirty Loco
    Dirty Loco Guest
    Xbox controller malfunction

    [quote user="LEXIEandMATT"] i've contacted microsoft with no response.[/quote]No response at all, or not a satisfactory response?

    If the controller is one that came with the console, it will covered under the console warranty for a year. If you have bought the controller separately, it will come with a 90 day warranty. Ring them back.
     
    Dirty Loco, Nov 29, 2016
    #2
  3. Two controller problems...

    The controller that came with the Xbox I've had for 2 years, and the newest one is a year old.

    So yeah. A 90 day warranty won't work for that.
     
    xKotov Syndrome, Nov 29, 2016
    #3
  4. Icelighter Win User

    Microphone doesn’t work on Xbox One S

    Thanks for the response.

    For argument sake, let’s say another controller works. Since the controller I have came with my console and the console is around six months old, would the controller be covered under the warranty? If so, I assume I can acquire a replacement under warranty
    in a similar manner to requesting a console warranty repair.
  5. alcoapple Win User

    Customer Support - How do you speak to a real person??

    UK customers get a longer warranty
    Not for a controller. Typically it's still 90 days in the UK.

    Unless the controller came bundled with the console originally, in which case it would also be subject to the 12 month warranty you get by default with all new consoles.
  6. Dirty Loco Win User

    Xbox controller malfunction

    [quote user="LEXIEandMATT"] i've contacted microsoft with no response.[/quote]No response at all, or not a satisfactory response?

    If the controller is one that came with the console, it will covered under the console warranty for a year. If you have bought the controller separately, it will come with a 90 day warranty. Ring them back.
  7. MoisesReyes3 Win User

    Controller

    Yeah the controller came with the Console, so it has to have the same warranty time as the console does since the console’s warranty doesn’t expire till 22 of this December.

    I have tried those methods, the controller is up to date and the USB way doesn’t work at all, I’m still confident that the Aux 3.5mm port is loose from the inside of the controller.
  8. Boaz_ Win User

    Microsoft Store(buying an elite controller)

    Hey JtK,

    The Elite controller is definitely a very nice step up from the controller that comes with the console. You get a lot of opportunities for customization, and it feels great. If I understand your question correctly, you're wondering if the warranty on your
    console will carry over to the Elite controller? Is it a warranty through Xbox or a third party such as Best Buy? The warranty on your Xbox will cover the Xbox and controller that came with it, but not the separately purchased Elite controller. If the warranty
    is through a third party, it would be best to check with them. Hope this helps!

    Boaz
Thema:

What is the warranty on a controller that came with a console??

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