What is the point of Support Tickets?

Discus and support What is the point of Support Tickets? in XBoX Games and Apps to solve the problem; I put a support ticket in for an issue with a game about 3 or 4 months ago. At the time of the initial support chat I sent some screenshots to Xbox via... Discussion in 'XBoX Games and Apps' started by casa de morte, Aug 2, 2020.

  1. casa de morte
    casa de morte Guest

    What is the point of Support Tickets?


    I put a support ticket in for an issue with a game about 3 or 4 months ago. At the time of the initial support chat I sent some screenshots to Xbox via a link the support rep gave me and I was provided a support ticket number. So after a month or so I started
    another support chat because there is no way to check the status of a support ticket with Xbox.com's system. I asked for a status and the rep said that they are short handed, so be patient and the support team would let me know. One additional point, my issue
    was escalated to a higher tier team.

    So after about two and a half months I decided to find out a status for my ticket. The support rep did the canned intro and I asked what is up with this support ticket and I gave my number they gave me the first time. This support tech asked if I had talked
    to the Gaming Department. I said no all the chats I have had so far never mentioned a gaming department. So the rep proceeded to give the link and steps to get in contact with.......Expert Gamers. Yeah a gamer is going to figure out my support issue. So pretty
    much support tickets are worthless and Xbox pretty much just hopes you go away if you have a problem. Good luck to those that get support tickets. My expert told me to do what? Yep, wait some more.

    :)
     
    casa de morte, Aug 2, 2020
    #1
  2. Francia J. Win User

    support tickets

    Hi Sagehealer, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    It depends on what support ticket you have sent. May I ask what specific support ticket is this? Is this a game support ticket, device support ticket, etc.?
  3. SwordofWhedon Win User

    Why isn't the punch card v for victory with gamepass in the rewards app not working an has been stuck on 1/3 complete when it should be 3/3

  4. GarryPickle Win User

    Microsoft rewards punchcard

    The support ticket I sent in to Microsoft rewards said their department only did the exchange and accumulating of points
  5. carlhelps Win User

    Why don't support actually support us players?

    what good would deleting and re-downloading the app do when as stated I've already tried that and nothing changed? I've tried everything on my end up to and including a factory reset of the console and achievements still aren't registering and I still can't claim the daily 50 points. Us players have a support team that don't really support us because we put tickets in and wait a week for a reply but they close tickets within 24 hours of their last email to you without any resolution of the issue you put the ticket in for!
  6. KeepItS3cr3t Win User

    [Guide] Get Rewarded With Game Pass Rewards - February 2019

    Yeah I'm running into the same issue. From what I've read you can open a ticket stating how many achievements you've done along with proof via screenshots. The person said though they got the points from the support ticket, the punch card still shows incomplete.
    Note I haven't tried this yet so I can't confirm.
Thema:

What is the point of Support Tickets?

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