What is that problem? How do I fix that?

Discus and support What is that problem? How do I fix that? in XBoX on Consoles to solve the problem; So after some time playing Ark: Survival Evolved my game crashes and my console starts looking like in the attached clip, the first time it happened... Discussion in 'XBoX on Consoles' started by Pulse T7m, Apr 24, 2025 at 1:13 AM.

  1. Pulse T7m
    Pulse T7m Guest

    What is that problem? How do I fix that?


    So after some time playing Ark: Survival Evolved my game crashes and my console starts looking like in the attached clip, the first time it happened was around 7 days ago, I plugged the console into a different tv and it started working again. Today was the second time. I restarted the console and it was fixed, now around 13h later I have the same issue again and nothing seems to fix it anymore. I tried switching the hdmi cable, restarting xbox, switching tvs(I only have the two that I can switch between) and stuff like that but nothing seems to help at all.

    I am on an XBOX Series X which I got when they first dropped, I have an external 5TB intenso harddrive attached to it, the console is unmodified.

    And it keeps getting worse, this clip is from 13h ago, now it is worse but I think making another clip is sorta useless.

    Here is the clip

    :)
     
  2. DeadPanther09 Win User

    How do I fix this problem?

    Hey Arturo,

    Thanks for all the help, to answer all your questions

    I’m in Germany and my location is set as so.

    Yes my microsoft balance and payment method matches with my physical location. (Balance in Euro)

    (A little background info)

    (This problem has just started and i’m not sure why, i’ve had my xbox for a while so maybe the age has something to do with it? This problem just recently occurred and i just want to get back to having no problems purchasing stuff from the store)
  3. Rostom L Win User

    How do I fix this problem?

    Hi there! I'll do my best to help.

    Where exactly did you try to purchase the game from? On the console, Microsoft Store online (internet browser), or Minecraft website?
    Aren't you part of a Microsoft Family? Kindly check it via https://family.microsoft.com/

    - I would suggest that you try to purchase it using a different device.
    - Make sure as well to update your billing information through https://account.microsoft.com > Payment & billing > Address book.
    - If you haven't added a credit/debit card yet on your account, try adding one first then repurchase the game using your Microsoft balance.

    Best regards,
  4. EzequielNeves19 Win User

    How do I fix this problem?

    Hello MZ how are you?

    My name is Ezequiel I'm an Independent Consultant

    I believe the error is from the game server, I suggest you try to reconnect your internet by turning off the router during the 30 seconds and turning it back on to see if the problem is solved.

    I found a very interesting article that will help you solve your problem.

    https://www.getdroidtips.com/*****-...gin-playfab-error/#4-Check-the-PlayFab-Status

    This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'
  5. Anthonyjhjgh Win User

    How do I fix this problem?

    Is there a way to turn off the computers internet bt still get a signal from it so its not interfering with the xbox?
  6. Anthonyjhjgh Win User

    How do I fix this problem?

    would love to do so however I get an error when I click to allow sharing the bridging works but I just want it so both can work at the same time and I wouldnt say that computer cant access the internet they keep switching thats what it seems like anyways
    when my xbox goes out i believe my computer has the internet and vise versa
Thema:

What is that problem? How do I fix that?

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