What is going on with my reward points?

Faint Hush · Dec 20, 2023

So long story short something is going on with my reward points gifted to me after each purchase. Earlier in the year I purchased One Piece Odyssey and received 1200 points for my purchase. However this past week I’ve purchased Baldurs gate 3, Resident Evil 4 Remake, and Kingdom Hearts 1.5 and 2.5 HD remix and in total I received 120 points for those 3 purchases and it was 120 bucks total. What’s up with the huge decrease of points? Thanks!

:)

Courtney Todd

Hi Faint H, my name is Courtney and I would be happy to help.

I am very sorry for the problem you are presenting, according to information obtained from the Microsoft forum, Independent Advisor Juan J.D mentions that it seems that Microsoft has adjusted the points system globally, affecting users around the world. And I'm also seeing a drop in daily points per search from 110 last week to 90 today.

Information Source (Credits): https://answers.microsoft.com/thread/5f27553c-ca2d-414d-822c-1876ccfad9e2

Keep in mind that this is a Microsoft public forum where we are players like you who help other players with basic problems. This means that we are not Microsoft employees. Therefore, I recommend contacting the support in charge of points at Microsoft.

Support: https://rewards.bing.com/support

I hope they can give you better information.

Best regards,
Courtney.

Alk1979

I tried that but theres no option for microsoft rewards that i can find. Endless cycle of signing in again or chat not being able to help with this enquiry on the chat form.

Christyna64

You will need to contact Microsoft Rewards on this issue. It happens sometimes, just take screen shots of the achievements with the date visible, such as on Xbox mobile app, Xbox Companion app on PC, or taking a pic of your TV screen. They are really good
about helping getting players the missed points if the system doesn't register the quest or activity complete.

You can find the link to Microsoft Rewards from you Microsoft Account page in the Rewards tab and scroll to the bottom of the page.

Murphs-A47006C9-2185

If you have not already you need to post in the support forum to receive assistance. This is the discussion forum for the Reward Program and it is not monitored by the staff. Once you do that they will review your account and reply to you within 1-2 business
days. They do not work weekends so it's possible you won't hear from them until Monday.

XBF Steven R

Hey there
Alk1979,

We will be locking this thread due to it being revived by a new post. If the issue is ongoing, we recommend creating a new thread. We will be more than happy to answer any questions. Thank you and happy gaming!

What is going on with my reward points?