What is going on here?

Steven Bencze · May 11, 2025 at 6:12 PM

Yesterday i downloaded Clair Obscure expedition 33 (an M rated game) on gamepass. Today i try to download Indian Jones and the great circle and it says its rated too high for my account. I am the leader of my family group. What the heck is this about i should have no content restrictions on my account. Now i cant log into my profile to change these settings. When i click to send verification link through email it doesn't send. Ive had more problems with microsoft app in the last 5 years than any other platform.

:)

Sodangidni

I hope the appeal option is available for you, Khaliq.

Lastly, in case your suspension lasts 48 hours or less, it is not eligible for an appeal because the enforcement team usually takes this time to review your case.

Gerardo CG

Hi there Asher, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

It seems to be an error. I have noticed that, on some occasions, add-ons that do not correspond to the game are displayed there. However, if I'm not mistaken, it's just a visual error and doesn't mean that if you purchase that edition of the game, you will have access to all the add-ons that clearly do not belong.

In this situation, I recommend reporting the issue to the Xbox team using the instructions in the following link:

https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

That way, Xbox engineers will investigate the reported problem and work on a solution so that add-ons that should not be listed in special editions of games are no longer displayed.

Please keep in mind that in this public forum we are just players like you trying to guide and help other players.

I appreciate your understanding and if you have further questions please let me know!

Kind regards,
Gerardo.

Rodrigo Oliver

Hi Frank, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, make sure your Windows is updated:

https://support.microsoft.com/windo...eshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd

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Then, reset the Microsoft Store:

Press the Windows Key + R

Type WSReset.exe and press Enter.

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Next, check for app updates on the store:

With the Microsoft Store open, click on Library > Get Updates.

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After that, please, download the Gaming Services Repair tool: https://aka.ms/GamingRepairTool

Once downloaded, execute the file by right-clicking on it and selecting Run as Administrator.

Follow the prompts and check if the issue was resolved (Press "Y").

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Let me know if it works!

Source:

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool

Sodangidni

Hello, Khaliq. I’m Arturo.

I’m sorry to hear your account was suspended, however, I’ll be glad to guide you with your concern.

It is highly recommended to appeal the decision if the enforcement page allows you to do this.

You can review the appeal process and access the enforcement page by visiting this support article:

https://support.xbox.com/help/family-online-safety/enforcement/how-to-submit-a-case-review

Your feelings are understandable, however, it is important to clarify that I, or someone at Microsoft support, is capable of assisting with enforcement actions.

RajSidhu3

Happens on the matrix tech demo btw. Ordered a new hdmi cable just in case, if tomorrow its the same ill try and get it returned.

Unless anyone can help me, ive tried all the troubleshooting tips I can find.

https://www.youtube.com/watch?v=5IKh4PkrO70

What is going on here?