What is being done to correct the current problem with the Daily Challenges? "Downloading"-no ...

December has been difficult. The Daily Challenges continue to download and does not go beyond that. Please help to correct this problem.

:)

 

Daily Challenges not downloading

I'm writing to report a problem with accessing Daily Challenges in Microsoft Minesweeper. There seems to be some problem connecting to the Xbox server that has gone on for at least a couple weeks. When starting up Minesweeper, it prompts me to Add your
Microsoft account (never did that before), and then when I enter my login and password, it gives a message saying that a connection could not be established with the Xbox server even though there are no problems with my internet connection or with directly
signing in to xbox live through the browser.

A message then tells me that Daily Challenges can still be accessed even though I'm not signed in. But when I click on the Daily Challenges tile, I get the following error:

There was a problem downloading Daily Challenge data. Please refer to error code: 002000.

Nothing I tried including uninstalling and reinstalling the app will get past this error. Curiously, Microsoft Mahjong has the same problem with not connecting to Xbox live, but I can successfully access Daily Challenges there. Go figure.

I was hoping the usual monthly Microsoft Tuesday patches would fix this problem, but it didn't although it changed some things like adding the usual Minimize and Close buttons in the title bar of the window.

Is anybody else experiencing the same problem, or am I the only one? If there is a problem, is it being worked on?

 

Daily Challenges not downloading

Yes, it happens with all my games. The consistent error message I get when trying to access Daily Challenges is:

There was a problem downloading Daily Challenge data. Please refer to error code: 002000

 

Hey, Shared!

Sorry to see that you're running into any issues with Jigsaw. We're actively looking into this, and want to make sure you try some steps first, starting with uninstalling and reinstalling.

- To uninstall programs, to go Settings.

- On the Start menu select Settings.

- Select System > Apps & features.

- Select the program, and then select Uninstall. Some apps built in to Windows can't be uninstalled.

- Follow the directions on the screen.

- Within the Windows Store, search 'Microsoft Jigsaw' to install the game back on to your PC.

If that doesn't help you out, then the teams looking into this would like a DxDiag from your computer. You can get that by following the below steps:

- Hit the Windows Key on your keyboard, or click in the Search box on your task bar

- Type 'dxdiag' (without the apostrophes) and hit enter

- Click "Save all information" once it's completed gathering everything (there is a progress bar on the bottom left you will see)

- Save it to a location you will quickly remember, titled with your Gamertag and DxDiag (the name should look like DxDiag if it were my text file)

- Upload the text file to a file sharing site of your choice (we suggest using OneDrive)

- Post back with the link to the text file

We will pass this information on to the investigating teams to dig into further. Thanks again for your patience and assistance with pinpointing this!