What happens to your Live Gold if you refund game pass?

BelisariusAA · Aug 12, 2020

Hi,

So I bought game pass for £10.99 and it transpires my laptop doesn't have the goods to play the games that made it appealing to me while back at uni next month.

Anyway it converted my regular Live Gold subscription (14 months left) over to Ultimate. Now the Gold is listed under "cancelled" and Ultimate is active (14 months left). That's pretty cool, it can't hurt for when I actually have access to my xbox, but now
I'm anxious to refund the £10.99. I have two options:

Cancel immediately and get a refund
We'll refund £10.99 to the payment method we have on file, but you'll lose access to your subscription immediately.

Don’t charge me on 10/12/2021
We won't charge you again. You can continue using your subscription until 10/12/2021.

Am I right in saying that if I choose to refund my £10.99, then Ultimate is immediately cancelled and I lose the Gold subscription I had before? Surely that can't be right?

Bests

:)

BelisariusAA

if my Gold was originally bought with a prepaid card then I suppose that means asking for a refund would vanish a year's worth of prepaid xbox live since it can't refund me?

Thanks for reply.

Smwutches

Yes, if you cancel your Ultimate subscription it will refund your Gold since that was converted to Ultimate as well.

Smwutches

That's correct. You would only get the refund for the Ultimate, not the Gold. So the best thing to do is just leave it running and turn off auto-renewal if you don't want to renew it when it ends.

Ricardo Lechuga

Hi Shadow_845! My name is Ricardo an independent advisor ready to help you with this situation!

Xbox game pass is not refunded automatically, you must request the refund for it to happen

When you purchased the Game Pass Ultimate subscription, your Xbox Live Gold was converted to Game Pass Ultimate, Before making this conversion, the system asked you if you wanted it and informed you that it could not be reversed, To finish the purchase you had to accept the conversion, this causes that if you refund or cancel Game Pass Ultimate, you also lose the time that was converted from Xbox Live Gold

BeastlyHotShot

What happens is when you buy xbox live gold the game pass you speak of combines with the xbox live gold you have

so in other words when you cancel your xbox subscription it also cancels both your xbox live gold and game pass also

What happens to your Live Gold if you refund game pass?