What happened to the credits?

UnwaryGiraffe0 · Apr 15, 2017

I used the support chat feature earlier this week and was told there would be a message posted with the answers I seek. How do I find this message?

The query I had presented was that I couldn't find any record of receiving credits for my XBox Fitness purchases.

Thanks

:)

xEnvoy of Chaos · Apr 15, 2017

What happened to the spawns???

Yes I know, hence I said there aren't many maps that this could easily happen. With Old Town you have some chance in getting out if the other team was next to your spawn before it could switch over but with Drydock you are pretty much dead. I dunno I don't
have problems with the spawns that much.

Uncle Kulikov · Apr 15, 2017

What happened to the spawns???

I don't like the spawn switching, when I play in TDM they switch about every minute, and in Annex they switch every hill spawn so that my team is further from the hill than the opponents, regardless of which team has more points.

onyxishere · Apr 15, 2017

Sorry to hear it. You can double check any amount that may have been added to your account by logging in to account.microsoft.com

UnwaryGiraffe0 · Apr 23, 2017

what do I do if the refund promised isn't there? The contact us options are confusing.

onyxishere · Nov 2, 2018

If you need to contact phone support about a billing issue you can get the number for your region by clicking this link Customer Support

onyxishere

If you need to contact phone support about a billing issue you can get the number for your region by clicking this link http://support.xbox.com/contact-us?isChatCallAvailable=false

onyxishere

Sorry to hear it. You can double check any amount that may have been added to your account by logging in to account.microsoft.com

UnwaryGiraffe0

what do I do if the refund promised isn't there? The contact us options are confusing.

XBLRewards8

Hello SargentDynamit8,

As mentioned in your previous post (https://forums.xbox.com/en-US/thread/c5d0e4b5-033d-4634-a67b-f29ab7d7d113), promotional Credits expire from your Microsoft Account
roughly one year after being placed in the Account as currency. This is a Microsoft policy that we have no control over. Furthermore, once we perform a deposit and place it into your Microsoft Account, we can no longer take any action on those Credits, and
you would have to follow up with Xbox billing support for any assistance.

You have received deposits of 23,000 Credits. Lifetime Credits include already deposited Credits, which you can review from your MyStatement on the MyRewards page, as mentioned in your previous posts. There you will see that you previously received two deposits
two years ago:

2016.3.30 - 10,000 Credit Deposit (5.40 GBP)

2016.4.13 - 9,000 Credit Deposit (6 GBP)

2017.4.12 - 4,000 Credit Deposit (2.40 GBP)

The 3.30 deposit was from a 10,000 Credit adjustment that was performed on your account as a result of a missing Call of Duty map in the "Gimme 5" promotion.The 4.13 deposit of 9,000 Credits was from a follow up adjustment of 5,000 Credits to meet the retail
value of that map pack ($15 USD), along with 4,000 survey Credits. The 2017 4.12 deposit was from survey Credits.

The only purchase you have made since was for the title "THE FANCY PANTS ADVENTURES™" on July 23, 2016, for 6.75 GBP. This used your March 30th deposit, along with part of your April 13 2016 deposit. Since you did not spend the rest of that amount, and a
year has now passed, the remainder of your April 13th deposit has now expired.

Again, we cannot adjust four times the retail value of a prize into your account, especially after we have already adjust the value of that free map pack into your account.

gds1972

Hi

I think you need to use the Xbox web site first to pay a past due balance on your account if you use the link below you should hopefully be able to pay the balance.

https://support.xbox.com/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

What happened to the credits?