What happened to my xbox account?

Discus and support What happened to my xbox account? in XBoX on Consoles to solve the problem; Hi, I created a new xbox account 3 days ago and activated a product on this account. After I did this it showed me that i can only use this product... Discussion in 'XBoX on Consoles' started by opischiwapopiii, Apr 2, 2016.

  1. opischiwapopiii
    opischiwapopiii Guest

    What happened to my xbox account?


    Hi,

    I created a new xbox account 3 days ago and activated a product on this account.

    After I did this it showed me that i can only use this product on windows 10 (was using windows7 at that time)

    So i decided to upgrade to windows10 today and tried to login to my xbox account.

    It said that there was no account linked to the e-mail adress i use. So I tried to create a new account with the same email adress and it worked.

    The problem is that the gamertag i added 3 days ago still exists and the product-code I added is used.

    So is there a way to find out what happened to that account, or what email is now linked to that account?

    :)
     
    opischiwapopiii, Apr 2, 2016
    #1
  2. IceStorm III
    IceStorm III Guest
    What happened to my xbox?

    Have you tried deleting your profile on the console (JUST the profile) and then re-downloading it from Live as suggested?
     
    IceStorm III, Apr 2, 2016
    #2
  3. Danno McK.
    Danno McK. Guest
    What happened to my xbox?

    [quote user="IconicSchmoobie"]It says I gotta renew my payment option but I am all set and I don't want to use the credit cards and when I put my trial cards ( because I already used the year card ) it says invalid![/quote]

    You can't use trial cards to extend/add on to a paid membership. You can only use them when your membership level is Free, not Gold.

    The account system isn't happy when you have an expired payment option. If you want to remove a card entirely, wait until your paid Gold expires and remove your payment option (if they still allow removal), then use a pre-paid card to go Gold. For now, you
    might need to update the existing payment card with a new expiration date, or add a new card before deleting the old one.
     
    Danno McK., Apr 2, 2016
    #3
  4. steeledwand7664 Win User

    What happened to my account?

    What sounds like happened is the email you thought was associated with TheElf555 is not the email you signed in with. and when you went to xbox.com and signed in with that particular email it created a new xbox profile for that email.

    The best way to figure out what email is associated the theelf account is to contact xbox support by going to support.xbox.com/contact-us and provide them that gamertag and if they can verify the ownership of that account they can provide you with the email
    associated with it.
  5. L42 Cameron Win User

    what happened to my account?

    yeah, i changed my password as soon as i got back home, but it's just strange, my old password was near impossible for anyone to have figured it out, it was more than 35 characters long. and yeah....i'm sure Xbox Support won't be a help to me, they never
    have been in the past. i guess it's my only option though. :/
  6. Mash1997 Win User

    What happened to my account?

    Your gamertag is the same as your profile so you will need to go onto your Xbox Guide menu and scroll down to Recover Gamertag, then follow the onscreen instructions. Before doing this I highly suggest you delete your profile from your hard drive so there
    are no problems like corruption.

    I hope this helped!
  7. HassanB Win User

    What happened to my account?

    Hello, your "profile" is your "gamertag" if it was an online profile. If you had a different gamertag previously, from the looks of your post I'm guessing it was "Roguemant". You will need to download your profile using the e-mail and password associated
    with that account. If you can't remember what that e-mail address is you will need to contact phone support and speak with them about this.

    Each gamertag can only have one e-mail attached to it, so you would need to use the e-mail associated with the gamertag "Roguemant" to be able to download that "profile" to your XBOX 360 console. If you have access to your previous XBOX still and that that
    account is still accessible on that console you will be able to view what e-mail is on that gamertag by going to the XBOX 360 Dashboard > Settings > Account > Manage > Windows Live ID. The e-mail should be listed there, login with that e-mail.
  8. Qwertei Win User

    Whats happening with my account?

Thema:

What happened to my xbox account?

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