What happened to my profile?

I went onto my Xbox One last night and signed into my profile. It then wanted me to accept Terms and Conditions again (which I found really odd, but I did anwyay) before it took me to the Home screen, only to see that I have a brand new profile, with a new
gamertag, gamerscore on 0, no friends or anything!

I tried signing back in on the same account on my Xbox 360 and also tried signing into Xbox.com last night as well, and they're both showing the correct Xbox Live account thankfully! What can be done about this Xbox One situation?!

Further info I can give is that I recently changed my Microsoft account's e-mail address and password recently before attempting to sign into my Xbox One lately.

:)

 

What happened to my account?

Hello, your "profile" is your "gamertag" if it was an online profile. If you had a different gamertag previously, from the looks of your post I'm guessing it was "Roguemant". You will need to download your profile using the e-mail and password associated
with that account. If you can't remember what that e-mail address is you will need to contact phone support and speak with them about this.

Each gamertag can only have one e-mail attached to it, so you would need to use the e-mail associated with the gamertag "Roguemant" to be able to download that "profile" to your XBOX 360 console. If you have access to your previous XBOX still and that that
account is still accessible on that console you will be able to view what e-mail is on that gamertag by going to the XBOX 360 Dashboard > Settings > Account > Manage > Windows Live ID. The e-mail should be listed there, login with that e-mail.

 

What happened to my Gamertag?

Hey FlaminNimrod! Are you sure that's the error code you're receiving? As there are typically only 8 digit error codes, perhaps there is a 0 missing in there? If you could check and make sure that would be great!



To address the issue of this alternate Gamertag 'WalkingPurse4', I'd suggest logging into the account on your console and changing the Microsoft Account email associated with it. This will hopefully free up your old account to continue to use the email address
you had attached to it!



To change the email associated with that Microsoft Account you can take these steps:

• Navigate to the Settings Hub (far right on the dashboard) and select Account.
  
• Navigate to Your Information panel and select Account Security.
• Select Change Microsoft Account.
• Select Yes once you have created a new Microsoft Account.
• Enter the password for your current Microsoft Account.
• Enter the Microsoft Account and password you would like to use.
• Complete the prompts to save your change.

And one last thing I'd like to add! In case you encounter that 8015D002 error again, there are some steps you can take. Just check out our support article on

Error code 8015D002 occurs when you try to sign in to Xbox LIVE.



Let us know how it goes!