What happened to my fireworks jigsaw puzzle collection?

Discus and support What happened to my fireworks jigsaw puzzle collection? in XBoX Games and Apps to solve the problem; I used up almost all my points to get the collection of puzzles and it is not to be found among my downloads. Where is it?... Discussion in 'XBoX Games and Apps' started by OliversBestMove, Jul 5, 2017.

  1. OliversBestMove
    OliversBestMove Guest

    What happened to my fireworks jigsaw puzzle collection?


    I used up almost all my points to get the collection of puzzles and it is not to be found among my downloads. Where is it?

    :)
     
    OliversBestMove, Jul 5, 2017
    #1
  2. BarbM01
    BarbM01 Guest
    jigsaw puzzle

    Jigsaw puzzle won't download purchased puzzle fireworks or daily challenges. This is the second time it has happened and I am a premium user. Recommend you don't buy premium service until they fix this problem.
     
    BarbM01, Jul 5, 2017
    #2
  3. Charlene1950
    Charlene1950 Guest
    Microsoft Jigsaw

    Several of my selected puzzle groups in Microsoft Jigsaw disappeared from my collection. What could have happened to them?
     
    Charlene1950, Jul 5, 2017
    #3
  4. Misses Quinzel
    Misses Quinzel Guest

    What happened to my fireworks jigsaw puzzle collection?

    Hey there, Olivers!

    I'm sorry to see any issues with Jigsaw! Have you ensured that it did download? It might still be sitting in the Collections section waiting to download.

    If it's showing as downloaded, can you provide a screenshot of both the Collections screen showing that and the My Puzzles section that shows it's not installed? We'll be able to look at our next steps from there. What happened to my fireworks jigsaw puzzle collection? :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums     for help with Insider Program troubleshooting.
     
    Misses Quinzel, Jul 6, 2017
    #4
  5. Misses Quinzel Win User

    What happened to my fireworks jigsaw puzzle collection?

    Hey there, Olivers!

    I'm sorry to see any issues with Jigsaw! Have you ensured that it did download? It might still be sitting in the Collections section waiting to download.

    If it's showing as downloaded, can you provide a screenshot of both the Collections screen showing that and the My Puzzles section that shows it's not installed? We'll be able to look at our next steps from there. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums     for help with Insider Program troubleshooting.
  6. PattiZi Win User

    Microsoft jigsaw won't download puzzle collection

    Does anyone know how to delete jigsaw puzzle collections when they are completed.. It is one of my favorite games, but when I download them and can't DELETE them .. I don't want to use all my space for puzzles..

    PLEASE HELP ME DELETE THE COMPLETED JIGSAW PUZZLES.



    Thanks

    PZ
  7. BreadedCandy20 Win User

    Microsoft Jigsaw issues

    The same thing happened with me with the London collection. I hit download, it took my coins and it started downloading and stopped 3/4 of the way. So now I'm out 5100 coins and no London jigsaw puzzle.
  8. Garmonbozia81 Win User

    missing collections

    Hello ChunkyDuke1790. There are currently three Jigsaw Jam Collections. We will make sure to make an announcement on Facebook, should this change.

    Can you please post a link to a screenshot of the Surface Puzzle Collection that you are referring to?
  9. JosefLBohorquez Win User

    Where is my jigsaw puzzle collection?

    Thanks for confirming
    And sorry for the inconveniences, hope you don't face a similar situation in the future
Thema:

What happened to my fireworks jigsaw puzzle collection?

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