What happened to all of my collections and points? All I do is buy more puzzles and then their ...

Have you received any help on this issue? I am having the same problem. it is extremely frustrating!

Hey Yonder, I just messaged you inadvertently. All I really meant to do was comment on your post.

Same thing happening to me here. I ordered a puzzle collection (Rivers).

The system took my 5100 in gold credit but hasn't given me the puzzle collection.

It says downloading but never completes.

Although I haven't run into your exact problem yet, I have had a problem with downloaded collections: I've completed all the Cityscapes (one of the two free downloadable collections, Food being the other) puzzles on both easy and medium, but did not get
credit in the stats for completing a collection. I've also completed all the Food puzzles on Easy, gotten the Hungry for Puzzles achievement, but did not get credit for completing that collection, either.

Until I have a chance to fully verify that Landscapes and Wild Animals can be completed and that Cityscapes and Food cannot, I'm going to hold off spending my gold on the other collections, or will buy the cheapest one to start off with.

As part of my troubleshooting, I've played everything on Easy two or more times, so I've got some extra gold to burn if I have to delete and rebuy a collection.

Although there isn't a delete function through the normal user interface, I've looked at the user directory folder structure, and there are folders and files for downloaded collections. At some point I'll probably attempt to manually delete and then redownload
a collection to see if that fixes the issue I'm having.

Ok, so billing.microsoft.com is telling me something download history is not.

Several ingame packs were bought for FIFA 11 on 6/26/11, I was not on that day, let alone week probably, so Ill contact support ASAP

@oakley alan so its going to be added to my bank account? or is "local" currency msp's new name?