What happened to all my puzzle collections and earned credits?

Hey Yonder, I just messaged you inadvertently. All I really meant to do was comment on your post.

Same thing happening to me here. I ordered a puzzle collection (Rivers).

The system took my 5100 in gold credit but hasn't given me the puzzle collection.

It says downloading but never completes.

Doesn't anyone respond? I have problem with updating/downloading the puzzle collections I've already earned/bought but they will not on my desktop. My laptop doesn't work anymore.

Hey there, Olivers!

I'm sorry to see any issues with Jigsaw! Have you ensured that it did download? It might still be sitting in the Collections section waiting to download.

If it's showing as downloaded, can you provide a screenshot of both the Collections screen showing that and the My Puzzles section that shows it's not installed? We'll be able to look at our next steps from there.

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Although I haven't run into your exact problem yet, I have had a problem with downloaded collections: I've completed all the Cityscapes (one of the two free downloadable collections, Food being the other) puzzles on both easy and medium, but did not get
credit in the stats for completing a collection. I've also completed all the Food puzzles on Easy, gotten the Hungry for Puzzles achievement, but did not get credit for completing that collection, either.

Until I have a chance to fully verify that Landscapes and Wild Animals can be completed and that Cityscapes and Food cannot, I'm going to hold off spending my gold on the other collections, or will buy the cheapest one to start off with.

As part of my troubleshooting, I've played everything on Easy two or more times, so I've got some extra gold to burn if I have to delete and rebuy a collection.

Although there isn't a delete function through the normal user interface, I've looked at the user directory folder structure, and there are folders and files for downloaded collections. At some point I'll probably attempt to manually delete and then redownload
a collection to see if that fixes the issue I'm having.

My last response was that the collection reappeared. I completed a puzzle in the collection last night, which unlocked a new puzzle within the collection. Tonight, I decided to begin a new puzzle in that same collection, but it has completely disappeared again!

Annoyed!