What happen to my game

In this case the charge is going to be cancelled
Can take up to 3-5 business days.

But it can take more than expected due to internal processes with your financial institution
If that happens I can advise you to get in touch with your financial institution as soon as possible to speed up the process

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Joe

Yes, unfortunately the pre-order was cancelled for some gamers due to insufficient funds or the system wasn't able to verify your payment method

If you was charged you're going to receive a refund in the payment method used.
Double check first if you indeed was charged for this transaction contacting your bank.

Check your e-mail and see If the code You asked is there

no it haven't came yet and its been over 24hr as of now

For help with the Microsoft Rewards program, you will need to contact their customer support.

Hi, EliM_12345 my name is Jhon, and will be a pleasure help you

I understand your frustration! It's definitely surprising to find your games missing on your new Xbox after migrating from an older one. Here are some steps you can take to recover your games and avoid having to repurchase them:

Check your Game Pass subscription:

If you have an active Game Pass subscription, some of your previously owned games might be included in the library. Check the Game Pass app on your new Xbox to see if any of your missing games are available there.

Verify your license ownership:

Go to the Microsoft website and log in to your account.

Click on "My Account" and then select "Payment & billing."

Under "Order history," check if you can see your purchase history for the missing games.

If you see the purchase history, click on the specific game and choose "Manage license."

This will show you all the devices where the game license is currently active. Make sure your new Xbox is listed there.

Download and install your games:

If your license ownership is confirmed, try searching for the missing games in the Microsoft Store on your new Xbox.
You should see an option to download and install the game for free, as you already own the license.

Additional Tips:

Double-check your account: Make sure you're logged into the same Microsoft account that you used to purchase the games on your old Xbox.

Hard reset your Xbox: Sometimes, a hard reset can resolve licensing issues. Hold down the power button for 10 seconds until the console turns off completely. Then, unplug the power cord for 30 seconds and plug it back in. Turn on your Xbox and try downloading your games again.

Check for updates: Make sure both your Xbox and the Microsoft Store app are updated to the latest versions.

For your reference, I've included some links where you can find more details about the solutions I suggested

https://support.xbox.com/help/games-apps/troubleshooting/digital-games

https://support.xbox.com/help/games...playing-your-games-on-other-xbox-one-consoles

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.