What does it take to fix the problem<

granny7173 · Apr 5, 2017

Microsoft has a lot of unhappy people here. Why try to market Microsoft games if they're not supported. If there are so many problems, take the site down and fix it properly. (or re-write the code so it does work.)

:)

Draxas Death · Apr 5, 2017

What does it take...???

To get some help from the support team???

Recently bought 12 month gold subscription (pre-paid) went to redeem code and received an error code which when i looked up indicated my account was locked (for what reason god only knows).

Contacted support by live chat, went through the whole issue, verified my account etc only to be fobbed off to someone else which i then had to repeat the details to this other person.

She confirmed my account was locked, didn't say why, then told me she would put in a request for accounts to unlock my account and that they would contact me directly via my email.

Now a few days later i am still waiting for this to happen. So in the meantime i cannot claim what i have already paid for!!!

It should not be this hard to get this rectified.

HassanB · Apr 5, 2017

What does it take...???

Hello,

Sorry that you're going through this. Unfortunately, no one on the forums can take a look into accounts that have been locked. This happens for security reasons and you'd have to contact phone support or chat support for an update on your specific case. When
an account is locked, I can tell you that your case needs to be handled by a person from Microsoft's consumer advocacy team. This is something that normal (tier 1) customer service agents cannot handle.

You can reach out to phone or chat support here. Please make sure to have your service request number for them so they can look up your case easier without you having to re-explain
what's going on with your account.

Mister Mascot · Apr 6, 2017

Hey there GraciousKey8824,

Can you elaborate a bit? Are you experience a problem in Microsoft Bingo and can share some more details? We'd greatly appreciate it!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there GraciousKey8824,

Can you elaborate a bit? Are you experience a problem in Microsoft Bingo and can share some more details? We'd greatly appreciate it!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

The BearTick

What will it take to fix this simple problem? Does there need to a certain quota of angry customers until it's recognized? Are we close to that number? Fix it now please.

HassanB

Hello,

Sorry that you're going through this. Unfortunately, no one on the forums can take a look into accounts that have been locked. This happens for security reasons and you'd have to contact phone support or chat support for an update on your specific case. When
an account is locked, I can tell you that your case needs to be handled by a person from Microsoft's consumer advocacy team. This is something that normal (tier 1) customer service agents cannot handle.

You can reach out to phone or chat support here. Please make sure to have your service request number for them so they can look up your case easier without you having to re-explain
what's going on with your account.

rockykramer

@Dr Dreso: Sorry to hear that. Does it at least say "product shipped to customer"? Apparently, the normal wait is 6 days after that update, but it does take longer in some cases. Either way, it takes too long! What's even worse is waiting for it to be repaired
for almost three weeks, when the problem is still there after the repair. What are they doing at the repair centers?! How about testing the console before shipping it... I hope they fix your problem, best of luck!

ufcmike1

I have no idea what you're talking about. You didn't say what problem you were having that you fixed. What problem does this fix?

What does it take to fix the problem<