What do you do if you accidentally redeem 2 separate codes for the same game on your account?

Trmn8r321 · Jan 9, 2015

Is there any way to remedy this situation?

:)

ngocphi · Jan 9, 2015

Stop payment on a free game

If you were trying to redeem a code you do know those are two completely separate screens right?

You don't buy a game with a code you only redeem codes for a game

Charles Higgens · Jan 9, 2015

Need help redeeming my xbox live code

I tried redeeming the code in my browser on my computer using these instructions, big mistake. It said "thank you, you redeemed your code" and then exited me out. No gamertag registration whatsoever. I thought the whole point of redeeming my code was to create a gamer tag, but no just exits me out. I then tried redeeming my code on my xbox (so that I could create the gamer tag) and it said "sorry, code already redeemed."

so what the... what do I do now?

Smwutches · Jan 9, 2015

You would have to try contacting support to see if there is anything they can do. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Smwutches

You would have to try contacting support to see if there is anything they can do. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

ngocphi

If you were trying to redeem a code you do know those are two completely separate screens right?

You don't buy a game with a code you only redeem codes for a game

maxen

Is there any chance you accidentally redeemed the code on the wrong account? This would be the only reason why the code would redeem but you cannot find it on your account afterwards.

SwordofWhedon

When the code is used it is assigned to your account. You can simply download the game from the store using the same account you redeemed the code on. I recommend you do this because you will have at least that amount of data and downloads to update the game from the 2 1/2-year-old version on the CDs

Obsessive Power

Hi,

Have you already redeemed a code?

If you've already redeemed your code, you can't redeem it again, in fact you don't need to. All you need to do is make sure you are signed in with the same account you redeemed the game on the Windows Store, search for the game and it will be available for
you do to install again.

What do you do if you accidentally redeem 2 separate codes for the same game on your account?