What do I send with my Xbox?

All you need to send is the console itself. Do not send anything else as there is no guarantee you will get it back.

Hi, HUR5TGANG1090! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear your console is in need of repairs.

Do you know if your console is still under warranty? if your console is under warranty, repairs would be free of cost. Xbox consoles typically have a warranty period of 1 year after purchase, although this may vary depending on your country of residence.

• If you want to check your warranty status and/or issue a service order, click on the next link: https://support.microsoft.com/en-us/devices

Once your console is registered, click on "See details" and start a service order from the "Device coverage" section.

Note: If your Xbox console or Xbox accessory is no longer covered by your Standard Limited Warranty, you may be eligible for out-of-warranty service for a fee. Please refer to this page for more information on out-of-warranty service orders: https://support.xbox.com/en-US/help/hardware-ne...

* Out-of-Warranty service orders are currently only available for Xbox Seris X/S consoles.

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• How to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping:

https://support.xbox.com/en-US/help/hardware-ne...

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Please let me know if you have any questions.

Best regards.

Hey XluckyhollyX

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about how to set-up a repair for your console.

In order to
set-up a repair for your console, you first need to confirm that your console is registered to your account via the

Devices page.

Once the device is connected, you should be able to select it for more options.

Keep in mind that the original Xbox One console is no longer manufactured by Microsoft, nor is the console PSU. As a result, out-of-warranty support is no longer available for this particular product.

I hope this helps.

Hi Ioan I'd love to clarify.

You just need to wait for them to get back to you which may take 24-72 hours or may take longer, however, in any case, if it has been processed already and you receive an email decision that your refund request was approved rather than its being canceled, you just need to repurchase it again.

Thank you very much.

1)This was very simple. I'm not sure why I had a difficult time with support but this is the info that I needed.

1)Again, exactly what I was looking for.

3)Thanks anyway. I understand it's silly for me to purchase something to soon before black friday but then again Microsoft themselves are the ones that released the bundle for $500 for 10/16 and then delayed that bundle until 11/9 when the bundle drops to
$429 on 11/23. Again, if there had been no delay on the bundle I'd be a lot less frustrated.