What do I do ??

Discus and support What do I do ?? in XBoX on Consoles to solve the problem; yesterday I bought a £15 gold card and scratched it off to redeem it , the code worked but when I clicked confirmed it said "something happened on our... Discussion in 'XBoX on Consoles' started by daviet 47, Jun 24, 2017.

  1. daviet 47
    daviet 47 Guest

    What do I do ??


    yesterday I bought a £15 gold card and scratched it off to redeem it , the code worked but when I clicked confirmed it said "something happened on our end. Waiting a bit might help"

    And so that's what I did , I waited 24 hours but it's still saying the same thing.

    Does anyone know what to do ?

    :)
     
    daviet 47, Jun 24, 2017
    #1
  2. Kiesey
    Kiesey Guest
    What do I do?

    If you contacted Xbox support they should have set up an unauthorized access escalation to get you your account back and they will also look into any purchases that were made while the account was gone and refund you for those. When the investigation is
    done you should receive an email tell you that you can recover the account.

    If they have not set up an investigation for you then I would contact Xbox support by phone and have that set-up so you can get your account back.
     
    Kiesey, Jun 24, 2017
    #2
  3. Jeremy 1JZ
    Jeremy 1JZ Guest
    What do I do?

    My windows live account associated with my xbox live account was recently hacked and whatnot, passwords changed and everything. Now I can't recover my account to another xbox or even change the password or email online or on the dashboard. I went to hotmail
    and tried recovered my password but it still doesn't seem to work. I was wondering what are the options of getting my account back? I don't really care that much about the email account itself as much as the xbox live account. I tried contacting Microsoft
    about it and they put me through the recovery process but I have yet to here a reply from them after 36 hours (they say it takes 24 or less). How should I proceed? This is my second account btw.
     
    Jeremy 1JZ, Jun 24, 2017
    #3
  4. WILK0-98D843A7-6EBD- Win User

    WHat do I do?

    [quote user="NanoTechSoldier"]
    Turn your Modems Firewall's IP Flood Detection On & it will block Malicious Attacks.. They are basically Packet Flooding your Modem & overloading it until it drops out & refreshes the connection etc..

    [/quote]You mean disble the PING RESPONCE in your routers security settings, well that may stop it, but usually does not...
  5. Elohmn Win User

    WHat do I do?

    The Real Quad, if I can ask but how do you know it really was a DDoS sans the assuming it was so you would be Kicked Offline from Xbox LIVE? What I mean is, are other Devices (say your PC) effected as well?
  6. The Real Quad Win User

    WHat do I do?

    I see, thank you Lost Kauz, no I am talking about those people that get their **** little booters and hit you off for about 10 seconds which is just long enough to get me kicked out of the game so they can win, this has happened to me about 5-7 times already
    it gets annoying
  7. Elohmn Win User

    WHat do I do?

    [quote user="The Real Quad"]

    how would my ISP help when some idiot hits me offline while I play halo3 50 high

    [/quote]Because a real DDoS is an attack on your ISP, not Xbox LIVE. Xbox LIVE would simply Disconnect because you no longer have Internet Service. It doesn't matter what Application or Device is trying to use the Connection at
    the time, it's an attack against your Internet and ISP.
  8. Misses Quinzel Win User

    WHAT DO I DO

    Hey there, KAT!

    It sounds like your console was suspended on top of an account suspension. We are unable to comment on any Enforcement actions taken against accounts or consoles. If you have an active account suspension or a permanent suspension from within the last 12
    months, you can submit a Case Review to the Policy Enforcement team. If you have a console suspension, this does not qualify for Case Review, however your Microsoft Account email should
    have been sent an email detailing the suspension information.



    If you need assistance with any other support issue, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums     for help with Insider Program troubleshooting.
Thema:

What do I do ??