What do I do?

Discus and support What do I do? in XBoX Games and Apps to solve the problem; My dad's credit is being charged for an account that I made a year ago and I don't remember the password and It's not on my xbox anymore bc my sister... Discussion in 'XBoX Games and Apps' started by Jaleeya, Jul 16, 2017.

  1. Jaleeya
    Jaleeya Guest

    What do I do?


    My dad's credit is being charged for an account that I made a year ago and I don't remember the password and It's not on my xbox anymore bc my sister reset it all and now I can't cancel the card on it. I tried resetting the password but It said that I didn't
    put enough information. Helpppppppppppppppp!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    :)
     
    Jaleeya, Jul 16, 2017
    #1
  2. Kiesey
    Kiesey Guest
    What do I do?

    If you contacted Xbox support they should have set up an unauthorized access escalation to get you your account back and they will also look into any purchases that were made while the account was gone and refund you for those. When the investigation is
    done you should receive an email tell you that you can recover the account.

    If they have not set up an investigation for you then I would contact Xbox support by phone and have that set-up so you can get your account back.
     
    Kiesey, Jul 16, 2017
    #2
  3. IceStorm III
    IceStorm III Guest
    WHat do I do?

    [quote user="NanoTechSoldier"]When I talked about Bottlenecked speeds &/or connection, you said "Gibberish" to that too & now you're using it...[/quote]You have not referred to any bottlenecks prior to that last phrase.



    What I post is not what you post.
    For a DoS attack? One method of DoSing is traffic volume. Others include
    exploiting open ports.
    The size of a packet isn't the issue.
    Legitimate conversations are handled using normal TCP contrlol mechanisms. A flood of unsolicited traffic is not.
    SYN Flood and IP Flood are two different things.
     
    IceStorm III, Jul 16, 2017
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    What do I do?

    Contact xbox support billing section to sort this out

    1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    M3tal Daz3, Jul 16, 2017
    #4
  5. TGS Neko Senpai
    TGS Neko Senpai Guest
    TGS Neko Senpai, Jul 17, 2017
    #5
  6. pn_taylor
    pn_taylor Guest
    Whilst you sort out the account and removing the card from it, your dad can also cancel the payment through his credit card company till everything is resolved.
     
    pn_taylor, Nov 2, 2018
    #6
  7. WILK0-98D843A7-6EBD- Win User

    WHat do I do?

    [quote user="NanoTechSoldier"]
    Turn your Modems Firewall's IP Flood Detection On & it will block Malicious Attacks.. They are basically Packet Flooding your Modem & overloading it until it drops out & refreshes the connection etc..

    [/quote]You mean disble the PING RESPONCE in your routers security settings, well that may stop it, but usually does not...
  8. Elohmn Win User

    WHat do I do?

    The Real Quad, if I can ask but how do you know it really was a DDoS sans the assuming it was so you would be Kicked Offline from Xbox LIVE? What I mean is, are other Devices (say your PC) effected as well?
  9. The Real Quad Win User

    WHat do I do?

    I see, thank you Lost Kauz, no I am talking about those people that get their **** little booters and hit you off for about 10 seconds which is just long enough to get me kicked out of the game so they can win, this has happened to me about 5-7 times already
    it gets annoying
  10. Elohmn Win User

    WHat do I do?

    [quote user="The Real Quad"]

    how would my ISP help when some idiot hits me offline while I play halo3 50 high

    [/quote]Because a real DDoS is an attack on your ISP, not Xbox LIVE. Xbox LIVE would simply Disconnect because you no longer have Internet Service. It doesn't matter what Application or Device is trying to use the Connection at
    the time, it's an attack against your Internet and ISP.
  11. Misses Quinzel Win User

    WHAT DO I DO

    Hey there, KAT!

    It sounds like your console was suspended on top of an account suspension. We are unable to comment on any Enforcement actions taken against accounts or consoles. If you have an active account suspension or a permanent suspension from within the last 12
    months, you can submit a Case Review to the Policy Enforcement team. If you have a console suspension, this does not qualify for Case Review, however your Microsoft Account email should
    have been sent an email detailing the suspension information.



    If you need assistance with any other support issue, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums     for help with Insider Program troubleshooting.
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What do I do?