What do I do when the disc I bought won’t download on my Xbox

Hello Destiny,

I'm an Independent Advisor. Let me help you with your concern today. Please note that this is a public forum, I will be responding to you in short period of time and I apologize for a delay in response.

I understand you're having issue with a disc game installation. Does it stop at a specific percentage? Please try to do this:

1. Eject the disc from your console.

2. Press the Xbox button to open the guide.

3. Select Profile & system > Settings > System > Storage devices.

4. Select Clear local saved games.

5. Select Yes to confirm.

Once your console restarts, try installing the game again. If the issue will persist, please try to set your console offline then do the installation. Please make sure to follow all the steps below:

1. Press the Xbox button to open the guide.

2. Select Profile & system > Settings > General > Network settings. Select Go offline.

3. Press the Xbox button to open the guide, and then select My games & apps > See all. Select Manage > Queue. Highlight the game you’re trying to install and press the Menu button on the controller. Select Cancel.

4. Eject the game disc.

5. Press and hold the Xbox button to open the Power Centre. Select Restart console.

16. After the console restarts, insert the disc. Install the game.

For your reference https://support.xbox.com/help/games-apps/troubl...

I hope this helps. I will be awaiting your response.

Regards,

Belle

thanks for replying when the Xbox was bought, it was bought with gta on it already so when I set it up, all i had to do was download the game and I didn’t need the disc. I have been playing on gta5 since December with no worries and now it won’t let me
play.

I have made sure that the console is set to it’s home console and it still won’t work. What do you mean when you say that the license was taken away?

thanks for replying when the Xbox was bought, it was bought with gta on it already so when I set it up, all i had to do was download the game and I didn’t need the disc. I have been playing on gta5 since December with no worries and now it won’t let me
play.

I have made sure that the console is set to it’s home console and it still won’t work. What do you mean when you say that the license was taken away?

Now when you say it had the game on it already did you buy the system used and the game was already on it?

Or did it come with a little card that had a 25 digit code on it that you would have put into the system on a profile?

Or when you turned the system on it was automatically showing up in the ready to install section of my games and apps?

Was there any other profiles on the console already when you bought it?

Now I finished downloading everything except Forza Horizon 2 and for some weird reason no matter how hard I try to get it to show up in queue it won’t. I don’t know whats going on with this, and I keep putting and taking out the disc to get it to work like my other games I had issues with and it still won’t pop up on my Xbox in queue. Do I need to do the same as above?

"I just bought and downloaded the game" First line of his post Irixion. What do discs have to do with his downloaded game?