What do I do when the code from the device reset pass code for xbox 360 doesn't work

Hello DITZY,

I understand how challenging this issue can be. Let's get this sorted out!

This can be a little tricky, and a factory reset without the passcode won't work in this case. I understand you already completed the 'Forgot my family passcode guide', but just so I understand, did that include using the website with the following steps?

1. Sign in to your Microsoft account (account.microsoft.com/devices).

2 Locate your registered Xbox 360 console.

3. Select More actions, select Reset passcode, and then follow the instructions to reset your pass code.

Also, check the suggestions provided in this post:

https://answers.microsoft.com/en-us/xbox/forum/...

Let me know how it goes, and I'll be here to support you!

Note: Just a friendly reminder that this is a public forum, I will try to get back to you as soon as possible.

Hi Bauerower! My name is Ricardo an independent advisor ready to help you with this situation!

If you have forgotten your pass code for your Xbox 360, you can reset it by answering the pass code question you created when you set up parental controls.

If you don’t remember your pass code question or don’t know the pass code for your Xbox 360, you can reset the pass code online.

You must meet the following criteria to be able to reset your pass code online:

Your Microsoft account must be an adult account.

The console must be registered in your name.

Sign in to your Microsoft account and go to the Devices tab.

https://account.microsoft.com/devices

Locate your registered Xbox 360 console and select Show Details. (If it's not registered you can do it by pressing add a device)

Select Manage, select Reset passcode, and then follow the instructions to reset your pass code

Hi Christian,

Do you by chance still have a parental lock on the Xbox 360? What is It that you are trying to do that you can't?

You can reset the parental passcode online from your devices section after you register the Xbox 360 to your account:

https://support.xbox.com/en-US/xbox-360/security/forgotten-parental-controls-pass-code

How to reset the pass code for parental controls on Xbox 360

If you have forgotten your pass code for your Xbox 360, you can reset it by answering the pass code question you created when you set up parental controls.

If you don’t remember your pass code question or don’t know the pass code for your Xbox 360, you can reset the pass code online. Here’s how.

Note You must meet the following criteria to be able to reset your pass code online:

• Your Microsoft account must be an adult account.
• The console must be registered in your name.

1. Sign in to your Microsoft account at
   Devices.
2. Locate your registered Xbox 360 console.
3. Select More actions, select Reset passcode, and then follow the instructions to reset your pass code.
   

How to reset the pass code for parental controls on Xbox 360

If you have forgotten your pass code for your Xbox 360, you can reset it by answering the pass code question you created when you set up parental controls.

If you don’t remember your pass code question or don’t know the pass code for your Xbox 360, you can reset the pass code online. Here’s how.

Note You must meet the following criteria to be able to reset your pass code online:

• Your Microsoft account must be an adult account.
• The console must be registered in your name.

1. Sign in to your Microsoft account at
   Devices.
2. Locate your registered Xbox 360 console.
3. Select More actions, select Reset passcode, and then follow the instructions to reset your pass code.