What do I do when my Xbox keeps taking me to the troubleshoot screen?

Cpt Crunch1400 · Jul 4, 2023

For the past two weeks, my Xbox hasn’t been running correctly sometimes it would turn on and the covers of games wouldn’t show up and my Xbox would freeze on games or when I pull up the dashboard. Sometimes it would take me to the troubleshoot screen when I would turn it on and none of the options worked except for factory resetting it and deleting everything. The problem is that almost every time I turn it back on, it takes me to the troubleshoot screen and I’ve had to factory reset 6 times just to play my xbox.

:)

WattyNuela

Hello CPT, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I know bad news is never welcome, but based on your post description, it seems your Xbox console needs to be repaired.

However, before reaching a technician, I can suggest you performing an offline update:
https://support.xbox.com/help/hardware-network/...

Echo 128-DG

What is persistent storage labeled as currently I only see 360 storage and local storage I am also having the same issue as the original poster but I have been trying for the past two years to fix this issue I've done a reset with everything and even a full reset and still am having the same issue I hope to have this resolved soon as I can't even play any newly released games

Heath Overton

i've researched this problem time and time again! theres is no solution to this problem i have yet to see.

Mae Sev.

Hello Lilnugget5427,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Respectfully,

Microsoft Moderator

Mae Sev.

Hello Lilnugget5427,

Welcome to Xbox Forums. We appreciate you for sharing this with us.

We understand that you're experiencing issues with your Xbox Series S and how frustrating it can be when your games keep crashing and taking you back to the Home Screen. Let's try some troubleshooting steps to see if we can resolve the issue.

Firstly, let's check if there are any updates available for your Xbox Series S. To do this, please follow these steps:

1. Press the Xbox button on your controller to open the guide.

2. Select Profile & system.

3. Select Settings.

4. Select System.

5. Select Updates & downloads.

6. Select Console update available if there is an update available.

If there is an update available, please download and install it. This may resolve the issue.

If there are no updates available, let's try clearing the persistent storage on your Xbox Series S. This will clear the cache and temporary files on your console. To do this, please follow these steps:

1. Press the Xbox button on your controller to open the guide.

2. Select Profile & system.

3. Select Settings.

4. Select System.

5. Select Storage.

6. Select Clear persistent storage.

After clearing the persistent storage, please restart your Xbox Series S and try playing your games again.

If the issue still persists after trying all these steps, please contact Xbox Support for further assistance. They will be able to provide you with more advanced troubleshooting steps and help you resolve the issue.

I hope this helps! Let me know if you have any further questions or concerns.

Kind regards,

Microsoft Community Moderator

What do I do when my Xbox keeps taking me to the troubleshoot screen?