What do i do if i think my account hacked

Hello!

I'm an independent advisor and a member of the Xbox Community.

I will be glad to help you.

If the hacker changed the data you originally had as your primary email, it will be very difficult for you to get your account back.

Please try to follow the hacked or compromised account recovery guidelines of this tool:

https://support.microsoft.com/account-billing/h...

If you somehow find the new email address associated with your account, fill out the recovery form with that information.

https://account.live.com/acsr

Here are some tips on how to find the email address.

https://support.xbox.com/help/account-profile/m...

Best Regards.

It may be a good idea to change the email associated with the account as well.

yeahh..I hate to say this , but your son handed out his password and email combination to someone. Kids frequently do that. Particulary when they have been told they will get some kind of reward. I know you won't go along it, but MS believes your account
cannot be hacked at random by someone. I believe I am right simply because of the statement "he thinks he knows who hacked him". I would bet you this is a "friend" whom he knows and at one time gave him the login info. The chances of someone just sitting
down and randomly guessing both the email and password is astronomical.

The only way his account could have been accessed by somebody else is if he gave them the login information. What I would do is sign in to his account and check his download history. Anything he has purchased should be able to be re-downloaded again from
there. Then change his password.

You would need to contact support and have them start and unauthorized access investigation. http://support.xbox.com/contact-us