What do I do if I have lost my game disk?

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

You would either need to buy a new disc or purchase the game digitally.

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you need to post on the support forum for a better response

Hello Evert,

I am glad to help!

Thank you!

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Help the next person who has this issue by indicating if this reply solved your problem.

Click Yes or No below

Hi Evert, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is this happening with other game disks as well?

First, let's try a simple fix, please, power cycle the console to clear its cache data and try again.

To do it, follow these steps:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Let me know if it works!

Source:

https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

The thing is that I couldn't do anything on the actual hard disk through the setting, storage etc. I was forced to format the hard disk. I was able to download my profile but my daughter lost her profile and all the saved games she had