What do I do if I don’t get my money back from a refund

Hey Ashley!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

To answer your inquiry, if your refund request was denied from the refund webform, you can still dispute the decision by replying to their email and help them understand that your refund should be granted.

You've got nothing to worry I had a similar issue before and had my refund approved after I disputed it to the refund webform.

If you have recently submitted your refund request via the refund webform, your refund will be accommodated within 72 hours.

Thank you for your time. I hope you have a great day!

Hi, my name is Annanda, thank you for your question and for reaching out.

Usually, refunds takes from 3 - 5 business days ( it can take more depending on your payment method and bank institution ) but last week and the one before there was a report on the Xbox website that the refund process was delayed, so this might be why refunds a taking a little longer to complete.

In case you want to contact Support directly about this and the fact that the game is still on your account, here is the link:

https://support.xbox.com/contact-us/

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Hi there! This is Virginia O.

I understand that you are experiencing issues getting your refund.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please verify the refund status by visiting the Microsoft Account Order History page: https://account.microsoft.com>; Order history and log in with your account.

Check the status of your refund request. If it says "Approved," the refund should have been processed.

And to give you a heads up, refunds made using Xbox credit are returned back to your Microsoft money right away/immediately.

For credit/debit card the refund may take 3-5 business days to be added back to your card but it will still depend on your Bank's billing cycle.

Thank you for your cooperation.

Hi,

Refunds to other sources other than an Xbox account balance, take 3-5 business days.

Hello Dedmanwonder! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you have not received your refund back yet. Have you contacted Cash App to see if they can help?