What do I do if certain games keep crashing?

Hey Francia J. can u please tell me what to do if Grounded keeps crashing on PC xbox with having gamepass ultimate? everytime i start it, its start like other games but then "the game is crashed" errorcode: 0x0
Please help me what i can do about it

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work we may need to uninstall and reinstall the game, GS.

Hello Raeven K, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry you're experiencing this issue.

Here are some steps you could take to fix this problem:

Restart your console: Press and hold the power button on the front of the console for 10 seconds until it turns off completely. Then, unplug the power cord and wait 30 seconds before plugging it back in.

Check your Internet connection: Make sure your Xbox is properly connected to the Internet. You can test your connection through the network settings option on your Xbox

Reinstall the game: Go to My Games & Apps, select WarFace, press the Menu button on your controller, and select Uninstall. Then go to the Store and search for WarFace to reinstall the game

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

I would do the following: -

1. Disconnect all optional peripherals (Kinect, external hard drive etc.) and try using the console with a game or two on the internal hard drive.

2. If option 1 makes no difference, do a factory reset of the console. If all of your games are on an external hard drive, disconnect it and then reset the console choosing the option to keep nothing. If your games are on the internal, choose to keep your
games and apps.

It's not possible to roll back to an earlier dashboard and while MS have released 2 bug fix updates to insiders since the latest update went public, those updates address specific minor issues such as certain notifications not popping, or "My games & apps"
crashing if you do certain things. As your console is taking an age to boot up and is constantly crashing every 5 mins no matter what you do, clearly something more serious is amiss.

Hi there,

Thanks for reaching out to us today. I'm sorry to hear about the current issue with certain games crashing. I do see you mentioned to have tried a few troubleshooting steps. What exactly happens do you load up the game and it crashes instantly? Do you get
any error codes or error messages? Also what console are you on? Do you own the games digitally or via disc?

Hope to hear back soon.