What? Cannot hear one person in 3-person party

Hoping someone in the Xbox Live community can help with a perplexing issue with Xbox One / Live.

THE ISSUE

One of the people in a three-person Xbox One Live party cannot hear me. I'm the only person in the party he cannot hear. I can hear him. The other person in the party can hear both of us - and we can hear him.

It's even more perplexing because the issue began two week ago. Everyone on the party could hear everyone just fine prior to that.

TROUBLESHOOTING STEPS TAKE SO FAR

* Everyone in the party has confirmed their NATs are open.

* Attempted having all three people launch and initiate the party. Issue persists.

* Reset routers and modems.

* Conducted a Skype call from Xbox One to Xbox One with the person who cannot hear me in a party. I can hear him and he can hear me. This test indicates not an issue with the equipment.

* Confirmed the person who cannot hear me has not set me to "mute" in the Friends app on Xbox One

* Did a one-on-one Xbox One Live party with the affected person. Issue persists. He cannot hear me - I can hear him.

* The other two people have done an Xbox One Live party on their own. They can both hear each other.

* Confirmed all the other users on the Xbox Ones are logged out - especially minors.

We're using a workaround - by creating a multiparty Skype voice call in the background while playing. But it would be convenient to get the party functionality back.

Any suggestions would be greatly appreciated.

Thanks Xbox Live community for help!

:)

 

Party Chat broken for multiple people.

This is hard to explain but you know how sometimes person X can hear person Y, but person Y cannot hear person X? Well picture that but across multiple people and with no consistency. For example, in a party of four people, person 1 can hear all, person
2 cannot hear person 3, person 3 can only hear person 1, and person 4 cannot hear person 1. This has been happening for about two weeks now. The only solution is for everyone to hard restart their Xbox, but even that does not always work, hence why I am up
at 3:46am posting this.

To make matters worse, this is not the only issue I have encountered. Sometimes my headset will stop playing all audio and I have to unplug and plug it back in. However, if I just plug it in straight away, I am disconnected from party chat. In order to
fix that, I have to navigate to the Xbox party and then plug it back in. This happens the most on The Elder Scrolls Online and pandora running in the background, but it has happened on other games as well.

I cannot recall the other issues, but this all started when the update that added the Xbox Party Chat overlay. I am going to try and disable the overlay to see if that is causing all of this, but considering it is effecting multiple people that both do and
do not use it, I am not sure if it is the reason.

I am to the point where I am considering switching to a discord chat or something because my friends and I are losing our minds. If anyone knows anything, please share. Thank You.

PS. As far as I know, we all are on the launch versions of the Xbox One, if that makes a difference

 

Xbox Party Chat on the Fritz

Howdy All,

Me and my buddies have been having a strange issue. The Xbox party chat has not been working correctly. When I have five or more people in the party, there is one person that cannot hear one or more party participants, but every one can hear them. I am stumped
on what could be causing this issue. Any help will be greatly appreciated!

Thanks,

 

It seems you missed out on one troubleshooting step which is usually the cause of the issue you're listing. A cache can build up in the console that will sometimes prevent the party from working properly. Power cycling the console usually fixes this.

To power cycle the console please hold the power button on it for 10 seconds until it shuts down. When you power back on the party should work normally for you again.