What can I do ??

Hi, someone in the family purchased F1 23 digitally without my approval, 15.01.24 in the evening, I want a refund, I sent the refund request but it was rejected because the game was used, it was played for 15-20 minutes no more , I looked at the requirements for a refund , and fulfill them , there it says that if the game was played for more time , a refund cannot be made , but the game was played only 15-20 minutes , I don't understand why a refund request was rejected on the grounds that the game was played for a long time, when the game was only played for 15-20 minutes, what can I do ??

Thank !!!

:)