What are my options for getting my Day One Xbox One repaired?

beckerist · Feb 24, 2020

What are my options for getting my Day One Xbox One repaired?

I've tried calling the Microsoft store, the Microsoft support line, the Xbox support line, and through various means on the website to be told "you're
[Mod Removed - Profanity]" on every turn.

Right now I can tell my power supply is fine, when everything is plugged in and I hit the power button the Xbox One makes a noise like it's booting (the ascending beep beep beeps) but no lights come on. I can also hit the eject button and get the "ejecting"
noise too, but again nothing happens.

I'd be happy to fix it myself at this point considering it's out of warranty, but I'd like to know what my options are before I go cracking it open myself and ripping it apart. Thank you to anyone with any advice.

:)

beckerist

From the support order website: We're sorry but the coverage on this console has expired. This Xbox console is no longer covered under Xbox Standard Limited warranty for repairs and service based on the expiration date. Because this model has been discontinued,
out of warranty support and service for such models is no longer available. We appreciate your commitment to Xbox and apologize for any inconvenience. We'd love to help you upgrade to a new, more capable Xbox console we know you'll enjoy. Please check out
our online Microsoft Store, visit one of our locations in person to learn about ongoing and special promotions. Thank you for being a committed Xbox fan! We’re sorry. The accessory or device you are requesting is not available. Please contact Microsoft Support
for assistance.

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So like every other route I'm being told there's nothing I can do and just junk it? Are there no third party options to repair?

XBF Leo G

Hello c,

Thank you for posting on the Xbox forums. We understand that you are interested in learning what your repair options are. We ask that everyone adhere to the

Xbox Forum Guidelines when posting. There can be no discussion of self-repair on the Xbox forums since it goes against the terms of use. We have a support article that provides troubleshooting for an

Xbox One that won't turn on. If these troubleshooting steps do not resolve the issue, your console may need a repair. You can attempt to create a repair order on

the Microsoft website. If the console is not being given a repair order option on the website, you will need to replace the device. We hope this information helps beckerist!

DrifterX22

Sign in to the Device repair page with your Microsoft account credentials.
In the Overview section of the Device repair page, select Repair my device.
Follow the onscreen steps to complete your service order request.

SUPPORT Click the link then choose the Xbox logo

choppyseize

Hello

Since self repair is against the T.O.S and consoles only come with a limited 1 year warranty. Your options are slim. You may be able to trade it in at a local game store and get one that's still working. Or just pay the difference and upgrade to the S or
X

DownTilt

Same happened to my xbox scorpio x day one i sent it to get repaired for that issue months later i have the same problems now my warranty is out and i have to pay $225 to repair it again what if they dont fix it again but yeah my xbox wont even stay on
its so bad

What are my options for getting my Day One Xbox One repaired?