Whan my xbox one is collection to my tv the sound not working to tv or headset but I can...

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

If that doesn't help, I'll suggest you try doing a factory reset keeping games and apps on your console. This will refresh the console and remove all potential bugs without deleting any game data.

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > System > Console info.

- Select Reset console.

- Choose Keep Games and Apps

Once that is done, you'll need to sign into the console using your Microsoft account credentials. If the issue is with your console, that should fix it.

Hello, Do you have anything else connected to TV? Like a fire stick or something that you can check the sound on to rule out TV issues. Have you tried using a different HDMI cable? Have you tried using a different HDMI port?

Really depends on what you want and what its capabilities are. If you want to use the sound bar with everything then run through the TV. I have an optical headset so I run optical straight from the xbox to my headset. Then the hdmi runs the sound to the
tv then the optical out in my tv to my surround sound. I only run a 5.1 system so this works well with it.

My TB headset plays all audio via the headset. I can also hear people talking via the tv. I don't have the sound up on my tv and I use the Kinect to talk to friends. Works really well.

I have sound on my TV but when I plug in my Turtle beach headset my Game audio disappears but the headset is working for chat , I can hear friends ...