We've lost your tv signal

MOONDOGGIE123 · Jun 8, 2014

I watch tv through the xbox one in the morning and then turn off. When I turn on the system in the evening I get the

" we've lost your tv signal". I then have to re-boot the system. This has happened 5 days in a row. Any ideas on

how to fix?

Thanks

:)

homey1963 · Jun 8, 2014

No TV Through Charter Cable/Motorola box

I just set up my xbox tv and have the HDMI cable plugged in fully to both the xbox and the cable box. The screen, however, keeps switching from a freezed frame of the last thing that was on my tv to saying "We've lost your TV signal!" I have a Samsung
TV, Charter Cable, and a Motorola cable box. Funny, the Power Off test to the cable box works but still constantly states "we've lost your tv signal". Very frustrating, I feel it's the hdmi port on Xbox One.

HUSTLEDANCE · Jun 8, 2014

Problem: Connecting to TV using Bose sound system.

Me:

I am using a Bose sound system console with my Xbox One system. Xbox works but can't use TV with Xbox. Msg: "We've lost your TV Signal' Have tried all combinations of connecting the HDMI cables. Suggestions?

HsojVvad · Jun 8, 2014

Only thing I can think of is make sure your HDMI cables are secure in all the ports. I had that issue but thank god it didn't happen again. Sadly I have other issues now so it's off to be repaired.

MOONDOGGIE123 · Jun 8, 2014

Thanks for your reply. Cables are good.

DeerSlyer86 · Oct 31, 2018

I'm getting the same message this is my first time setting this up as well.. I have Charter..I havent watch tv yet on it and I have tried 2 different HDMI cables

Resvon

Just to note that my #1 no longer seems to work. #2 still does but is mighty inconvenient when your DVR happens to be recording and you can turn it off. What a frustrating device this has been.

Mister Quimby

Hey there xcwilzx!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

xcwilzx

This has been happening to me too for quite some time. Being able to run my cable box through my xb1 was convenient due to having a sound bar with an optical output and my tv not supporting optical. Running it through the xb1 it sounds great...when it's
working...which lately has proven to be very rare. Did you guys ever get it fixed? I've seen others complain about the same issue with no fixes.

mikemisanthropy

well, i'm unplugging my cable box from my xbox one, since it never works anymore. when i got my xbox one, live tv worked most of the time and, if it didn't, it was easily resolved. now, through the last few updates, live tv works 5% of the time if i'm
lucky, with no way to resolve the error when it occurs. so the update effectively took away functionality from my xbox one, and i'm now unplugging something that's supposed to be a core feature of the system over PS4. way to go xbox/microsoft. cheers all
around on this one. good job.

Resvon

I've been encountering this error for almost 12 months. It's gotten to the point where my 2 year old now knows the phrase "tv broken" when we get the error. Nice. I even sent my x1 back into microsoft for "repairs" though I have no idea what they actually
tested and/or fixed. When I got it back, it still had the problem. I'm also a comcast subscriber.

There are two things I now do that seem to resolve it in the shortest amount of time: 1) quit the tv app and start it again (i.e. hit xbox button, press the little button with 3 lines with the tv app selected , and quit); 2) quit the tv app, power off my
cable box (motorola in this case), power the cable box back on, restart the tv app.

#1 can take 5-10 times to work. When #1 really doesn't seem to be happening, I revert to #2 which seems to work decently regularly. In fact, #2 seems to work so much better that I've now started with #2 as a matter of course when I hit this error.

I totally feel your frustration.

We've lost your tv signal