"We've lost your TV signal"

SweptLocket425 · Aug 1, 2014

Yeah? And guess what. You're about to lose my business. I put up with having to cold reboot my X1 3x/day for 4 months. Unbelievably annoying. Took 30+ minutes at times to get a TV signal. But at least I could eventually fix it with enough reboots. Now that
problem appears to have been replaced by the "We've lost your TV signal" for which the only fix appears to be to unplug/replug the HDMI cable repeatedly (30+ times) until it "takes".

Ex: I've had the TV on. Turned it off ("xbox turn off"). Immediately turned it back on ("xbox on") and had this message displayed. Wiggle the HDMI for 15 minutes and finally it comes back.

I've tried multiple sets of HDMI cables - none of the cheap crap - and it's the same with all of them. It's evident this is NOT a cabling problem. It's not a set top box problem (Motorola RNG200N). It's not a cable company problem (Comcast).
IT'S A MICROSOFT PROBLEM. I've had it. I'm spent. It's been 8 months of non-stop hassle just trying to watch TV. That's it. The most basic of capabilities. At this point, I have no option but to get a splitter, ditch the X1 "intercept", and just - finally
- enjoy hassle-free TV.

You have completely blown it Microsoft. Face plant.

:)

homey1963 · Aug 1, 2014

No TV Through Charter Cable/Motorola box

I just set up my xbox tv and have the HDMI cable plugged in fully to both the xbox and the cable box. The screen, however, keeps switching from a freezed frame of the last thing that was on my tv to saying "We've lost your TV signal!" I have a Samsung
TV, Charter Cable, and a Motorola cable box. Funny, the Power Off test to the cable box works but still constantly states "we've lost your tv signal". Very frustrating, I feel it's the hdmi port on Xbox One.

HUSTLEDANCE · Aug 1, 2014

Problem: Connecting to TV using Bose sound system.

Me:

I am using a Bose sound system console with my Xbox One system. Xbox works but can't use TV with Xbox. Msg: "We've lost your TV Signal' Have tried all combinations of connecting the HDMI cables. Suggestions?

Tamlocar · Aug 1, 2014

This problem appeared for me only since some weeka. Somehow the hdmi sync seems not to work always. The media receiver from t-home is complaining.

Additionally the tv 50hz switch is not working anympre since the july ipdate. Stuttering scrolling again. Helps only to switch the console completely to 50hz what messes up games...

K9ChewToy · Aug 2, 2014

I just started having the same issue today as well. The weird part is that it worked fine for the last two weeks or so, but today TV froze, no sound at all, and nothing short of turning on power save mode helped.

PsychoBarnyFife · Aug 2, 2014

New xbox one. Same problem for me, at least now I know that it is a problem with microsoft and not my topbox or my cables. Has Microsoft addressed this problem, at all, or even admitted that there is a problem?

SweptLocket425 · Nov 1, 2018

I don't know if it's been fixed yet or not. A day after my initial post, I finally did say the heck with it and unplugged the X1. Back to standard cable box-TV connection and guess what? I haven't had a single problem with watching TV using my same cables.
Not a one. The wife is particularly happy that we don't face a battle every single time we turn the TV on. Like it actually works. So. Through the good (!?) work of Microsoft, they've turned my X1 into shelfware. Way to go!!

Resvon

Just to note that my #1 no longer seems to work. #2 still does but is mighty inconvenient when your DVR happens to be recording and you can turn it off. What a frustrating device this has been.

Mister Quimby

Hey there xcwilzx!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

xcwilzx

This has been happening to me too for quite some time. Being able to run my cable box through my xb1 was convenient due to having a sound bar with an optical output and my tv not supporting optical. Running it through the xb1 it sounds great...when it's
working...which lately has proven to be very rare. Did you guys ever get it fixed? I've seen others complain about the same issue with no fixes.

mikemisanthropy

well, i'm unplugging my cable box from my xbox one, since it never works anymore. when i got my xbox one, live tv worked most of the time and, if it didn't, it was easily resolved. now, through the last few updates, live tv works 5% of the time if i'm
lucky, with no way to resolve the error when it occurs. so the update effectively took away functionality from my xbox one, and i'm now unplugging something that's supposed to be a core feature of the system over PS4. way to go xbox/microsoft. cheers all
around on this one. good job.

Resvon

I've been encountering this error for almost 12 months. It's gotten to the point where my 2 year old now knows the phrase "tv broken" when we get the error. Nice. I even sent my x1 back into microsoft for "repairs" though I have no idea what they actually
tested and/or fixed. When I got it back, it still had the problem. I'm also a comcast subscriber.

There are two things I now do that seem to resolve it in the shortest amount of time: 1) quit the tv app and start it again (i.e. hit xbox button, press the little button with 3 lines with the tv app selected , and quit); 2) quit the tv app, power off my
cable box (motorola in this case), power the cable box back on, restart the tv app.

#1 can take 5-10 times to work. When #1 really doesn't seem to be happening, I revert to #2 which seems to work decently regularly. In fact, #2 seems to work so much better that I've now started with #2 as a matter of course when I hit this error.

I totally feel your frustration.

"We've lost your TV signal"