We've lost your TV signal - November update

Discus and support We've lost your TV signal - November update in XBoX Games and Apps to solve the problem; I have my xbox one set to boot to tv. Since the new experience update this has not worked. If my xbox is off for more than 5 minutes I just get the... Discussion in 'XBoX Games and Apps' started by Shipwrecked43, Nov 22, 2015.

  1. We've lost your TV signal - November update


    I have my xbox one set to boot to tv. Since the new experience update this has not worked. If my xbox is off for more than 5 minutes I just get the "we've lost your TV signal" every singal time. I have to reboot my cable box to watch TV. I have a Comcast
    x1 box and onkyo receiver. I have never had an issue with this setup before the new update. This is beginning to get really annoying. Any potential fixes? I changed the setting from "auto detect" to "hdmi" that hasn't helped either.

    :)
     
    Shipwrecked43, Nov 22, 2015
    #1
  2. homey1963
    homey1963 Guest
    No TV Through Charter Cable/Motorola box

    I just set up my xbox tv and have the HDMI cable plugged in fully to both the xbox and the cable box. The screen, however, keeps switching from a freezed frame of the last thing that was on my tv to saying "We've lost your TV signal!" I have a Samsung
    TV, Charter Cable, and a Motorola cable box. Funny, the Power Off test to the cable box works but still constantly states "we've lost your tv signal". Very frustrating, I feel it's the hdmi port on Xbox One.
     
    homey1963, Nov 22, 2015
    #2
  3. HUSTLEDANCE
    HUSTLEDANCE Guest
    Problem: Connecting to TV using Bose sound system.

    Me:

    I am using a Bose sound system console with my Xbox One system. Xbox works but can't use TV with Xbox. Msg: "We've lost your TV Signal' Have tried all combinations of connecting the HDMI cables. Suggestions?
     
    HUSTLEDANCE, Nov 22, 2015
    #3
  4. We've lost your TV signal - November update

    I have been reporting this issue and many others in the beta releases as soon as it happened. There is no fix for it yet.

    The only work around for this bug and all the other TV bugs is to completely give up on using the Xbox for TV.
     
    BRiT wtfdotcom, Nov 22, 2015
    #4
  5. Finelicker
    Finelicker Guest
    Just adding my name to this problem as well. It actually seems to have got worse since general release of nxoe.
     
    Finelicker, Nov 22, 2015
    #5
  6. It's too bad about the update. I like the new interface, I just want everything to work like it's supposed too. Especially frustrating given how well everything worked before the update. Hopefully Microsoft will have a fix soon.
     
    Shipwrecked43, Nov 23, 2015
    #6
  7. Dassem17
    Dassem17 Guest
    Dassem17, Nov 26, 2015
    #7
  8. We've lost your TV signal - November update

    The only solution I've found (which isn't really acceptable to me but better than kicking my tv screen in) is to unplug the cable box power and let it reboot. Restarting xbox or the quitting the live tv app do nothing. This used to happen back during one
    of the early xbox updates and eventually fixed itself. i hope they fix this asap. to me, its a pain to have to get up and unplug the cable box after i just sat down to relax and power everything up.
     
    son of stallone, Nov 26, 2015
    #8
  9. it isn't listed on the known issues with new xbox one experience webpage... how do we get microsoft to acknowledge the issue so it gets fixed? I'm in a chat right now trying to find out, but this person only seems to want to help me troubleshoot the issue,
    which i know they won't be able to
     
    son of stallone, Nov 26, 2015
    #9
  10. FYI: looks like we might actually be on track to get the issue acknowledged! fingers crossed.

    Niko: at 21:05:57

    I see, I do apologize for the inconvenient that your having regarding the issue on LIve TV. No worries, we will bring up this issue to our engineers for us to be able to work on this as soon as possible.

    Niko: at 21:06:52

    And we will post an update to our website since this is a known issue.
     
    son of stallone, Nov 26, 2015
    #10
  11. son of stallone, Nov 26, 2015
    #11
  12. SlmJimy311
    SlmJimy311 Guest
    Good luck everyone, I've been complaining and reporting this problem for over a month with no resolve.
     
    SlmJimy311, Nov 28, 2015
    #12
  13. Dassem17
    Dassem17 Guest

    We've lost your TV signal - November update

    Update on my issue. I went to the local Microsoft store, and exchange my TV Tuner for a new one. Not sure how or why, but this fixed my issue I had from last week. Very odd.
     
    Dassem17, Dec 1, 2015
    #13
  14. I've noticed in the past week this hasn't been as big of an issue for me. I changed my xbox to not boot to tv. This seems to have helped. If the xbox has been off for a while and I say "watch tv" it sit takes the sound and picture a minute or two to come
    in but it works. This only happens to me on start up too. If I switch from a game to tv it's not a problem
     
    Shipwrecked43, Dec 3, 2015
    #14
  15. BazRat24
    BazRat24 Guest
    I have the exact same problem since the update.... very annoying!!!!

    The quickest fix I have found is to unplug the HDMI-IN lead and plug it back in again. A bit of a hassle because of how the box is connected in the TV cabinet, but it saves not having to reboot the console!
     
    BazRat24, Dec 6, 2015
    #15
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We've lost your TV signal - November update

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