Wen I trued to buy v bucks it told me to get in contact with microsoft

AlienRook391950 · Apr 19, 2018

it won’t let me buy v bucks it told me to contact Microsoft

:)

KaiWilson1 · Apr 19, 2018

Broken Gift Card

Hi Microsoft, so I was on holiday and had my computer with the xbox app and Microsoft store and there was something I wanted to buy that was only for a limited time on the game Fortnite so later that day i bought an Xbox card from game and on the Xbox app
I loaded up the Microsoft Store, and pressed buy the Fortnite Product 1000 V-bucks. After than it asked to get permission from a parent or redeem a gift card so I clicked redeem a gift card, put in the code and bought it but I didn't get the V-bucks so I
loaded Fortnite up again as up already had it loaded but still didn't get the V-bucks. I tried again but still nothing. Once we got back me and my Dad looked at at the Microsoft store again and tried redeeming the code again but it said it was already redeemed
because I already had redeemed it I just wanted to double check but I looked at my purchases and the V-bucks showed up but had a exclamation mark next to it in a circle. I clicked on it but it just showed me the product (1000 V-bucks) again. However it hasn't
even gave me the credit despite the code has been redeemed and it let me buy the V-bucks. I got a £10 Xbox Gift Card and bought the V-bucks for £7.99 but it said I only had £0.49p when I should have at least £1-£2 left over if it let me purchase it and me
and my dad don't know where the money has gone. The only problem was before I bought the V-bucks it said this is not compatible with my device but I thought because I was using the Xbox app and it would be fine. This is really confused.

Fortnite- Made by Epic Games and run by Unreal Engine

V-bucks- Currency on Fortnite to buy Cosmetics on PvP and Pinatas on PvE

My Xbox Name- Dave1Kai1

Thanks alot,

Kai

TJ Barrington 1 · Apr 19, 2018

mobile billing

I don’t know why but when I try to buy games and v-bucks on mobile paying it says please contact Microsoft support and I don’t know why but w why and I would really like some support as the Microsoft support isn’t helping me

DominumStige · Apr 19, 2018

Hi!

Check that you have entered a correct
payment method associated with your profile.

DominumStige

Hi!

Check that you have entered a correct
payment method associated with your profile.

Lord Dirt

I was going to camp out for a 360 at the TRU by my house and they told me that they "couldnt find them" as it seems their employees hid them around the store so they could buy them. I dont use TRU anymore

OpticRJames

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try to remove and re-add the card from your payment options. You can remove the payment method by doing the steps below.

Press the Xbox button to open the guide.

Select Profile & System> Settings > Account > Payment & billing.

Select Payment options.

In the box that contains your current payment option, select the box that contains the trash can icon to Remove your payment method.

You can add it again by doing the steps below.

Press the Xbox button to open the guide.

Select Profile & System> Settings > Account > Payment & billing.

Select Payment options.

Select Add a new payment method.

Choose a payment option, and then follow the instructions to add or update your payment option.

Try purchasing the in-game content again and see if it works.

If it's still not working, please try purchasing the in-game content on a web browser through the Microsoft Store Xbox page.

XBF George L

Hello!

Thanks for reaching out to us on the forums with this situation. I understand you purchased V-bucks from the Microsoft store. When you purchase V-bucks from a Microsoft Account the balance of V-bucks gets applied to your Xbox Profile for use on the Xbox
One Version of Fortnite. If you do use the V-bucks to buy whatever skins or gliders or pickaxes you wanted though those items do get applied to your Epic Games account and can be used from the PC as well.

Hope this helps.

Flymonkey102

If you can't get it to work you can also buy Microsoft Cards in a store and redeem it to get V Bucks.

Wen I trued to buy v bucks it told me to get in contact with microsoft