Well there is no customer service with XBox

My other account was hacked. Than I receive a ban notice for this back. Let me say, I have been with Xbox Live for over 4 years with no issues or suspension notices. Yet I do there so called appeal process, which is a joke may I add To hear nothing back.
I am sick of this and they just lost a customer do to this fact. I won't be renewing my membership in June. Now if Xbox really cares like they claim someone will finally reach out to me. My suspension is up Friday. This is the very last time I will reach out
to you worthless ppl. This Enforcement Team needs help.

:)

 

Well...customer service...

I've had one refund done in the past and it was over an accidental purchase of Battlefield 4 season pass. The lady handled it really well and explained to me they are not suppose to refund stuff like that but since I called immediately she authorized the refund. My intentions was to purchase the game and season pass together but chose the wrong one.

 

Well...customer service...

Glad to hear they helped you out.

 

Oh also so you know XBox, my buddy and I did a little test. He got a two day suspension for racial comments. You gave my hacker a week for saying the F word!!

 

You *** XBox. Do something you worthless ppl!!!

 

You do realise no one from Microsoft reads these forums?

Customer support are nothing to do with xbox live enforcement so couldn't do anything anyway.

If you've asked for a case review then all you can do is wait

 

The ability to report players without providing any proof is a broken system from the get-go. Currently I'm being affected by other users abusing the report function as my rep has dropped quite dramatically on my X-box One. The system in place now is absurd
in the fact that you don't need proof to report somebody. That needs to be changed ASAP. You should need proof and considering you can record through the X-Box One that shouldn't be hard to provide. With people being able to record instances of actual cheating
or trolling it's inexcusable that nobody has to actually submit any kind of evidence to bring somebody's rep down. I get that it would take a while to sift through, but if you put a cooldown period on people's ability to report who abuse it and allow esteemed
community members to help moderate then you'll fix most of the issues people are having while getting the reputation system to actually work as intended. I played Battlefield 4 almost every day and played well. To get reported for whatever reasons is just
not fair to me and many others that are good at a game. So I called the live support team and quickly got nowhere. They could not communicate with the enforcement team at all. As a consumer, I want to make sure I get the quality I expect from a product and
the support I need in case I encounter issues with it and I got nothing from either team. I have never bragged to anyone of how good I am in bf4. My numbers on battlefield battle log speak for themselves. I am ranked two in the world for DMR kills and I always
play with a squad. You have new players that play in hardcore games and thing that if I kill them with a UCAV that I am using some sort of cheat when they don't know what it is. Or I get messages from a ton of NEW players that say I cheat from wearing DICE
camo that ANYONE in the game can get. I don't respond to any of the messages so how am I not playing well with others???? Because I need answers. You show me proof. I even had to show a noobie after he reported how I got the camo and then he apologized but
said he already had reported me. Come on. It’s not cool that I have to build my rep back up when I did nothing wrong to start with. Now I’m playing games I hate playing. I made a new account still racked up kills on Sunday and can you believe that even one
of my own friends that is on my account sent me hate mail. I had no UCAV no flir camo and no Flir attachments. Still averaged 25 to 40 kills per match in tdm... how am I cheating when I am good at a game? I don’t talk trash cause Im always in a party.
I want to know what proof the enforcement team has of me cheating. So far they have showed me nothing. If there was a way I could copy and paste my messages from other players that are new to the BF4 that sent me messages you would see am telling the truth.
That's why I don't understand how come the Enforcement team does not go in my profile and check videos that I have and messages that I have from other gamers. Battlefield has numbers online with stats of each match that I have as proof of no cheating and I
only play in DICE SERVERS. Last night I kept getting killed by vets of the game with all the attachments I had in the game under my DASE 101 account did I get mad yes but I couldn't complain because as a vet myself I knew they were not cheating but as a new
player coming into the BF4 game it can sure look like the other players are cheating. Does anyone see were I’m coming from? No ranking system in BF4 so we play with a ton of new players on the field. What sucks is that they jump into hardcore servers where
a lot vets play the game and get smashed and then all these reports come flying in. I see more and more of my friends that also do not cheat with low ratings.

 

You've already had an answer in the thread you spammed here
forums.xbox.com/.../2177180.aspx