Welcome pop up

Hi Janet_C this did not resolve my issue is there any other way to fix this?

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Check that everything is in order:

When a pop-up notification appears and you want to see it, press and hold the Xbox button  on your controller. If you miss the pop-up notification, press the Xbox button  to open the guide, and then select the Notifications icon at the bottom of the guide to view it.

To change your notification settings: Press the Xbox button  to open the guide, then select Profile & system > Settings > Preferences > Notifications.
To change whether notification banners appear on the screen, select Notification banners on (or off).

To change how Xbox notifications appear, select Xbox Notifications.
Select the Allow notifications checkbox to turn off notifications, or select the options on the screen based on how you want to receive notifications.

To change how app notifications appear, select App notifications.
Select the Allow notifications checkbox to turn off notifications, or select the options on the screen based on how you want to receive notifications.

To change where notifications appear on the screen, select Default notification position.
Select one of six locations, indicated with a check mark, where you want your notifications to appear on the screen. After making your selection, select Done.
To change the length of time notifications are available or the amount of time a notification stays on your screen, select Notification time.

In the Show menu, you can choose to keep all notifications, even if they have expired and can't be opened, by selecting All items, even expired ones, or you can show only recent items that can be opened by selecting Only items I can open .

In the Time pop-up menu, you can change the length of time a notification appears on the screen from Default to 15 seconds, 30 seconds, 1 minute, or 5 minutes. Select the option you want, then press the A button  to confirm.

Information source (credits):
https://support.xbox.com/help/hardw...ezca una notificación popup,de la guía to see it.

I hope I can help you solve it.

Best regards,
Marvina.

Hello there @MichaelCossJr, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi there,

Being an Overwatch player I can honestly say if you were banned it wasnt because of this, Blizzard doesnt ban for a single dc. Regardless, you can check your settings to set aside time for updates, please let us kbow if you continue to experience the issue!