Welcome message fixed on screen

Try to log off on the console and log in again manually.

if it doesnt help the overall solution is set it to factory defaults and set it up again as a new console.

Ok, so you have solved the issue?

I just peekaboo to the support services and I simply change a security paramettre who was " customize " I put in "adult" and everything is back to normal thank you very much for your help anyway

The issue you are experiencing sometimes is caused by corrupt data under your gamer profile. To solve this problem I suggest you to save your profile to a USB flash drive:

1. Plug the USB flash drive into your console.

2. Go to settings and select Storage.

3. Select All Devices.

4. Select Profiles, and then select your gamer profile.

5. Select Move.

6. Select the Memory Unit that you want to move your profile to.

7. Remove the Memory Unit from your console.

After moving your profile, clear your system cache:

1. Press the Guide button on your controller.

2. Go to settings and select System Settings.

3. Select Storage or Memory.

4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

5. Select Clear System Cache.

6. When prompted to confirm storage device maintenance, select Yes

Finally redownload your profile.

Hi there,

is this happening on the 360 console, or on xbox.com?

If this is happening on the 360, then please check if your account looks fine on xbox.com.

If it shows up fine (Gamertag/Gamerscore etc) then you could try removing your profile from the xbox 360 console and redownloading it.

See this link for the steps:
support.xbox.com/.../profile-move-delete

Be sure to clear the cache between deleting (profile only) and downloading it.

see this link for the how to:
support.xbox.com/.../clear-system-cache

Let us know the results